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- Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
- Company: DLG is evolving, putting customers first and offering a fulfilling career with Green Flag.
- Benefits: Enjoy 50% off insurance, health perks, an EV car scheme, and flexible work-life balance.
- Why this job: Be part of a supportive team, making a real difference in people's lives during stressful breakdowns.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance preferred.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for everyone.
The predicted salary is between 28000 - 52000 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.
What you\’ll be doing
This is a permanent role in Gillingham, Sittingbourne, Canterbury, Ramsgate, Dover, Folkestone, Ashford, Maidstone, Hastings, Royal Tunbridge Wells
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 24/07/2025 by TN United Kingdom
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Roadside Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the latest vehicle repair techniques and tools. Being up-to-date will not only boost your confidence but also impress the hiring team at Green Flag, showing that you're proactive about your skills.
✨Tip Number 2
Highlight your experience in the motor repair industry during any conversations or interviews. Share specific examples of how you've successfully diagnosed and resolved issues, as this will demonstrate your hands-on expertise.
✨Tip Number 3
Showcase your ability to work independently and manage your time effectively. Since this role involves lone working, emphasising your self-initiative and problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Demonstrate empathy and a customer-focused attitude in your interactions. Green Flag values putting customers first, so sharing instances where you've gone above and beyond for clients can resonate well with the hiring team.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications like NVQ Level 2 in light vehicle maintenance and showcase your technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your empathy and customer service skills. Mention specific examples of how you've successfully resolved issues for customers in the past, demonstrating your ability to diagnose problems and provide solutions.
Highlight Relevant Experience: In your application, detail your experience with lone working and up-to-date vehicle repair techniques. This will show that you can work independently and are familiar with the latest practices in the industry.
Showcase Your Soft Skills: Don't forget to mention your soft skills such as collaboration with teams and self-initiative. These are crucial for the role, especially when working with the dispatch team to improve customer claims journeys.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience in vehicle maintenance. Highlight any specific repairs you've successfully completed, as well as your familiarity with up-to-date repair techniques.
✨Demonstrate Empathy
Since the role involves assisting customers during stressful breakdown situations, it's crucial to show that you understand their concerns. Share examples of how you've provided excellent customer service in the past.
✨Discuss Your Lone Working Experience
If you have experience working independently, make sure to mention it. Explain how you manage your time and decision-making when working alone, as this is a desirable trait for the role.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the job and the company. Inquire about the shift patterns, team dynamics, and opportunities for professional development within the organisation.
