Roadside Mechanic

Roadside Mechanic

Ashford Full-Time 40000 - 47000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
  • Company: Be part of Direct Line Group, a top inclusive employer focused on customer satisfaction and employee well-being.
  • Benefits: Enjoy 50% off insurance, health perks, an EV car scheme, and flexible work-life balance.
  • Why this job: Experience variety in your role while making a real difference in people's lives during stressful breakdowns.
  • Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance or similar.
  • Other info: Work from home with a company vehicle and choose your shifts for better flexibility.

The predicted salary is between 40000 - 47000 £ per year.

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Earn up to £47,000 OTE with a £40,000 base salary.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.

What you\’ll be doing

This is a permanent role in Gillingham, Sittingbourne, Canterbury, Ramsgate, Dover, Folkestone, Ashford, Maidstone, Hastings, Royal Tunbridge Wells

You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.

We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.

What you\’ll need

  • To be 21 years or over for insurance purposes
  • A current Category B driving licence is necessary
  • NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
  • Demonstrate empathy and a desire to always achieve the correct outcome.
  • Experience of the Motor Repair industry
  • Experience of lone working (desirable)
  • Utilise and apply up-to-date vehicle repair techniques.
  • Display and utilise best practice and first-class Health & Safety behaviours.
  • Collaboration with dispatch team to improve the customer claims journey.
  • Use self-initiative.

We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:

• 50% off home, motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Buy as you earn share scheme

• Employee discounts and cashback

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you

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Roadside Mechanic employer: Direct Line Group

At Direct Line Group, we pride ourselves on being an exceptional employer, offering a competitive salary of up to £47,000 OTE and a base salary of £40,000 for our Roadside Mechanics. Our work culture is built on inclusivity and flexibility, allowing you to balance your professional and personal life while enjoying benefits like 50% off insurance, an EV car scheme, and opportunities for career growth. Join us in Gillingham and be part of a team that values your contributions and supports your development in a rewarding and dynamic environment.
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Contact Detail:

Direct Line Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Roadside Mechanic

✨Tip Number 1

Familiarise yourself with the common issues that drivers face on the road, such as flat tyres or battery failures. Being able to discuss these scenarios during your interview will show your practical knowledge and readiness for the role.

✨Tip Number 2

Highlight any experience you have in lone working or customer service. This role requires you to work independently while also providing reassurance to customers, so demonstrating your ability to handle both aspects will set you apart.

✨Tip Number 3

Research Green Flag's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your answers during the interview and show that you're a good fit for their team.

✨Tip Number 4

Prepare questions to ask during your interview about the shift patterns and overtime opportunities. This shows your enthusiasm for the role and willingness to adapt to the company's needs.

We think you need these skills to ace Roadside Mechanic

Technical Knowledge in Vehicle Maintenance
Problem Diagnosis and Resolution
Empathy and Customer Service Skills
Experience in the Motor Repair Industry
Ability to Work Independently
Knowledge of Up-to-Date Repair Techniques
Health and Safety Compliance
Collaboration with Dispatch Teams
Self-Initiative
Time Management
Effective Communication Skills
Adaptability to Varied Working Conditions
Basic Mechanical Skills
Driving Skills with a Category B Licence

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills that align with the job description.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your ability to diagnose and resolve vehicle issues. Mention your empathy and commitment to achieving the correct outcomes, as these qualities are essential for the role.

Highlight Relevant Experience: In your application, detail any previous roles where you worked independently or in a team, especially in situations that required problem-solving and customer interaction. This will demonstrate your capability to handle the responsibilities of a Roadside Mechanic.

Showcase Your Soft Skills: Don’t forget to mention your soft skills, such as communication and collaboration with dispatch teams. These are crucial for improving the customer claims journey and ensuring a smooth service experience.

How to prepare for a job interview at Direct Line Group

✨Showcase Your Technical Skills

Be prepared to discuss your technical knowledge and experience in vehicle maintenance. Highlight any specific repairs you've successfully completed, as well as your familiarity with up-to-date repair techniques.

✨Demonstrate Empathy and Customer Focus

Since the role involves assisting customers in stressful situations, it's crucial to show that you can empathise with their concerns. Share examples of how you've provided excellent customer service in the past.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle various breakdown scenarios, including diagnosing issues and providing solutions on the spot.

✨Emphasise Your Ability to Work Independently

As this role may involve lone working, highlight your ability to take initiative and work independently. Share experiences where you've successfully managed tasks without direct supervision.

Roadside Mechanic
Direct Line Group
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  • Roadside Mechanic

    Ashford
    Full-Time
    40000 - 47000 £ / year (est.)

    Application deadline: 2027-07-31

  • D

    Direct Line Group

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