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- Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
- Company: Be part of Direct Line Group, a top inclusive employer focused on customer satisfaction and employee well-being.
- Benefits: Enjoy 50% off insurance, free breakdown cover, health options, and an EV car leasing scheme.
- Why this job: Experience variety in your work while making a real difference in people's lives every day.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance or similar.
- Other info: Work four days a week with flexible shifts and start from home for a great work-life balance.
The predicted salary is between 32000 - 52000 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary.
Plus 9% pension, plus Benefits
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.
What you\’ll be doing
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey.
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that\’s to do the weekly shop, the school run or to get away on a staycation, it\’s all important, but sometimes our customers need us to get their vehicle back on the road and that\’s where you\’ll come in. You\’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you\’ll need
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
#LI-LC1
Roadside Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the specific tools and equipment used in roadside assistance. Knowing how to use these tools effectively can set you apart during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved issues for customers in the past. This role is all about putting customers at ease during stressful situations.
✨Tip Number 3
Research Green Flag's values and mission. Showing that you align with their commitment to customer care and teamwork can make a strong impression during your discussions with them.
✨Tip Number 4
Network with current or former employees of Green Flag if possible. They can provide insights into the company culture and what it takes to succeed as a Roadside Mechanic.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your ability to diagnose and resolve vehicle issues. Mention your empathy and commitment to achieving the best outcomes for customers, as these traits are highly valued.
Highlight Relevant Experience: In your application, detail any previous roles where you worked independently or in a team, especially in situations that required problem-solving and customer interaction. This will demonstrate your capability to handle the responsibilities of a Roadside Mechanic.
Showcase Your Soft Skills: Don’t forget to mention your soft skills, such as communication and collaboration with dispatch teams. These are crucial for improving the customer claims journey and ensuring a smooth service experience.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience in vehicle maintenance. Highlight any specific repairs you've successfully completed, as well as your familiarity with up-to-date repair techniques.
✨Demonstrate Empathy and Customer Focus
Since the role involves assisting customers in stressful situations, it's crucial to show that you can empathise with their concerns. Share examples of how you've provided excellent customer service in the past.
✨Discuss Your Experience with Lone Working
If you have experience working independently, make sure to mention it. Explain how you manage your time and decision-making when working alone, as this is a desirable trait for the position.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the job and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
