At a Glance
- Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
- Company: Be part of Direct Line Group, a leading company focused on customer satisfaction and inclusivity.
- Benefits: Enjoy 50% off insurance, health perks, an EV car scheme, and flexible work-life balance.
- Why this job: Experience a fulfilling role with variety, autonomy, and the chance to make a real difference.
- Qualifications: Must be 21+, hold a Category B driving licence, and have NVQ Level 2 in vehicle maintenance.
- Other info: Work from home with a provided vehicle and choose your shifts for better flexibility.
The predicted salary is between 32000 - 48000 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary.
Plus 9% pension, plus Benefits
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services — the backbone if you will — and enjoy a career with endless variety and a genuine sense of fulfilment. It’s Miles Better.
What you\’ll be doing
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey.
You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer\’s vehicles make getting from A to B that much easier, whether that’s to do the weekly shop, the school run or to get away on a staycation, it’s all important, but sometimes our customers need us to get their vehicle back on the road and that’s where you’ll come in. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair / change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and the understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you\’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle :
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Roadside Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the common issues that drivers face on the road, such as flat tyres or running out of fuel. Being able to discuss these scenarios during your interview will show that you understand the role and are prepared for the challenges you'll encounter.
✨Tip Number 2
Highlight any experience you have in lone working or customer service. This role requires you to work independently while also providing reassurance to customers, so demonstrating your ability to handle both aspects will make you a strong candidate.
✨Tip Number 3
Research Green Flag and their values. Understanding their commitment to customer service and safety will allow you to align your answers with their mission during the interview, showing that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview about the shift patterns and overtime opportunities. This shows your enthusiasm for the role and willingness to adapt to the company's needs, which can set you apart from other candidates.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your ability to work independently. Mention specific examples of how you've successfully resolved vehicle issues in the past and how you embody the values of empathy and customer service.
Highlight Relevant Skills: In your application, clearly outline your skills related to vehicle repair techniques and health & safety practices. Mention any experience with lone working and collaboration with teams, as these are important for the role.
Showcase Your Flexibility: Since the role involves shift patterns and potential overtime, express your willingness to adapt to varying schedules. Highlight your ability to manage time effectively and your readiness to take on additional responsibilities when needed.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Roadside Mechanic, your technical knowledge is crucial. Be prepared to discuss your experience with vehicle repairs and maintenance. Highlight specific examples where you've successfully diagnosed and resolved issues.
✨Demonstrate Empathy and Customer Focus
This role requires you to interact with customers during stressful situations. Share examples of how you've shown empathy in past roles and how you prioritise customer satisfaction. This will show that you understand the importance of putting customers at the heart of your work.
✨Familiarise Yourself with Health & Safety Practices
Safety is paramount in this job. Be ready to discuss your understanding of health and safety regulations in the motor repair industry. Mention any relevant training or certifications you have that demonstrate your commitment to safe working practices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about common roadside issues and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.