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- Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
- Company: DLG is evolving, putting customers first and offering a fulfilling career with Green Flag.
- Benefits: Enjoy 50% off insurance, health options, an EV car scheme, and flexible work-life balance.
- Why this job: Be part of a supportive team, making a real difference in people's lives during stressful breakdowns.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance preferred.
- Other info: Work from home with a company vehicle and choose your shifts for better flexibility.
The predicted salary is between 32000 - 52000 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
What you’ll be doing
This is a permanent role in Stratford, East Ham, Woodford, Chigwell, Dagenham, Rainham, Romford, Gray's, Southend on Sea, Basildon, Rayleigh, Chelmsford, Brentwood, Harlow, Bishops Stortford and Braintree. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. We know that our customer’s vehicles make getting from A to B that much easier, whether that’s to do the weekly shop, the school run or to get away on a staycation, it’s all important, but sometimes our customers need us to get their vehicle back on the road and that’s where you’ll come in. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Roadside Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the specific tools and equipment used in roadside assistance. Knowing how to use these tools effectively can set you apart during interviews, as it shows your readiness for the role.
✨Tip Number 2
Highlight any previous experience in the motor repair industry, especially if you've worked in similar roles. Be prepared to discuss specific scenarios where you successfully diagnosed and resolved vehicle issues.
✨Tip Number 3
Demonstrate your customer service skills during the interview process. Since you'll be interacting with customers in stressful situations, showing empathy and a calm demeanour can make a significant difference.
✨Tip Number 4
Research Green Flag and their values before your interview. Understanding their commitment to customer satisfaction and safety will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your empathy towards customers and your ability to work independently, as these are key traits for a Roadside Mechanic.
Highlight Relevant Experience: In your application, detail any previous roles where you demonstrated problem-solving skills, especially in lone working situations. Use specific examples to illustrate how you've successfully resolved vehicle issues in the past.
Showcase Your Soft Skills: Don't forget to mention your soft skills, such as communication and collaboration with teams. These are important for improving the customer claims journey and ensuring a positive experience for clients.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Roadside Mechanic, you'll need to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with vehicle repairs, including specific examples of problems you've diagnosed and resolved in the past.
✨Emphasise Customer Service
Since the role involves direct interaction with customers, it's crucial to highlight your ability to empathise and communicate effectively. Share instances where you've gone above and beyond to ensure customer satisfaction, especially in stressful situations.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to discuss how you approach diagnosing issues and the steps you take to resolve them efficiently. Use real-life scenarios to illustrate your problem-solving skills.
✨Familiarise Yourself with Health & Safety Practices
Understanding and adhering to health and safety regulations is vital in this role. Be ready to talk about your knowledge of best practices in vehicle maintenance and how you ensure safety for yourself and customers while working.