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- Tasks: Help customers with vehicle breakdowns and get them back on the road.
- Company: Join Green Flag, a leader in roadside assistance, dedicated to customer care.
- Benefits: Enjoy 50% off insurance, health perks, an EV car scheme, and flexible work-life balance.
- Why this job: Experience variety and fulfilment while making a real difference in people's lives.
- Qualifications: Must be 21+, have a driving licence, and ideally NVQ Level 2 in vehicle maintenance.
- Other info: Work from home with a company vehicle and enjoy overtime opportunities.
The predicted salary is between 33600 - 50400 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you’ll be an integral part of our expanding services — the backbone of our company — and enjoy a career with variety and fulfillment. It’s Miles Better.
What you’ll be doing:
- This is a permanent role in various locations including Stratford, East Ham, Woodford, Chigwell, Dagenham, Rainham, Romford, Gray's, Southend on Sea, Basildon, Rayleigh, Chelmsford, Brentwood, Harlow, Bishops Stortford, and Braintree.
- You will work 40 hours a week, four days a week, starting on a shift pattern between 7am and 8pm, Monday to Sunday, with overtime opportunities available.
- We will provide a Green Flag vehicle, starting your day from your home.
- Your role involves assisting customers with vehicle breakdowns, diagnosing issues such as being out of fuel, tyre repairs, or battery replacements, and helping them get back on the road confidently.
What you’ll need:
- To be 21 years or over for insurance purposes
- A current Category B driving licence
- NVQ Level 2 or similar accreditation in light vehicle maintenance (preferred)
- Empathy and a desire to achieve the correct outcome
- Experience in the Motor Repair industry
- Experience of lone working (desirable)
- Knowledge of up-to-date vehicle repair techniques
- Adherence to Health & Safety best practices
- Collaboration skills to improve the customer claims journey
- Self-initiative
We offer excellent benefits, including:
- 50% off home, motor, and pet insurance plus free Green Flag breakdown cover
- Optional health and dental insurance
- An EV car scheme for leasing electric or hybrid cars
- Buy as you earn share scheme
- Employee discounts and cashback
We support our colleagues with flexibility and work-life balance, recognizing the importance of your personal life alongside your career. Our benefits reflect our commitment to diversity and inclusion.
Be yourself. Direct Line Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need adjustments during the recruitment process, please contact our recruitment team.
Roadside Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where the role is based, such as Stratford and East Ham. Knowing the local roads and common breakdown issues can give you an edge during interviews.
✨Tip Number 2
Brush up on your vehicle repair knowledge, especially regarding common issues like tyre repairs and battery replacements. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Tip Number 3
Highlight any experience you have in lone working or customer service. This role requires empathy and self-initiative, so sharing relevant examples can demonstrate that you're a great fit.
✨Tip Number 4
Research Green Flag's values and commitment to customer service. Being able to align your personal values with theirs during discussions can make a strong impression on the hiring team.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your skills in diagnosing and resolving vehicle issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your ability to work independently. Mention specific examples of how you've successfully handled breakdown situations or similar challenges in the past.
Highlight Soft Skills: In your application, don't forget to mention your empathy and collaboration skills. These are crucial for improving the customer claims journey and ensuring a positive experience for those you assist.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are essential in this role.
How to prepare for a job interview at Direct Line Group
✨Show Your Technical Skills
Make sure to highlight your experience in the motor repair industry. Be prepared to discuss specific vehicle issues you've diagnosed and repaired, as this will demonstrate your technical knowledge and problem-solving abilities.
✨Emphasise Customer Service
Since the role involves assisting customers during stressful breakdown situations, showcase your empathy and communication skills. Share examples of how you've successfully helped customers in the past, focusing on your ability to remain calm and supportive.
✨Demonstrate Initiative
Talk about instances where you've taken the initiative in previous roles, especially in lone working situations. Employers appreciate candidates who can work independently and make decisions without constant supervision.
✨Know the Company and Its Values
Research Green Flag and understand their commitment to customer service and diversity. Being able to align your personal values with those of the company will show that you're a good fit for their team.