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For Companies At a Glance
- Tasks: Join us as a Roadside Mechanic, helping customers get back on the road with your technical skills.
- Company: Be part of Direct Line Group, a leading company focused on customer satisfaction and innovation.
- Benefits: Enjoy 50% off insurance, health perks, an EV car scheme, and flexible working hours.
- Why this job: Experience a fulfilling career with variety, teamwork, and the chance to make a real difference.
- Qualifications: Must be 21+, hold a driving licence, and have NVQ Level 2 in vehicle maintenance.
- Other info: We celebrate diversity and offer an inclusive workplace where everyone can thrive.
The predicted salary is between 32000 - 52000 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
What you’ll be doing
This is a permanent role in Stratford, East Ham, Woodford, Chigwell, Dagenham, Rainham, Romford, Gray's, Southend on Sea, Basildon, Rayleigh, Chelmsford, Brentwood, Harlow, Bishops Stortford and Braintree. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques
- Display and utilise best practice and first-class Health & Safety behaviours
- Collaboration with dispatch team to improve the customer claims journey
- Use self-initiative
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy as you earn share scheme
- Employee discounts and cashback
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Roadside Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where you'll be working, such as Stratford and East Ham. Knowing the local routes and common breakdown issues can give you an edge during interviews.
✨Tip Number 2
Brush up on your technical skills related to light vehicle maintenance. Being able to discuss recent advancements or techniques in vehicle repair can impress the hiring team and show your commitment to the role.
✨Tip Number 3
Demonstrate your customer service skills during any interactions. Since the role involves direct contact with customers, showcasing your ability to empathise and resolve issues will be crucial.
✨Tip Number 4
Network with current or former employees of Green Flag if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Roadside Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications, such as NVQ Level 2 in light vehicle maintenance, and showcase your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your understanding of the role. Mention your empathy and desire to achieve the correct outcomes, as these qualities are essential for a Roadside Mechanic.
Highlight Relevant Experience: In your application, detail any previous roles where you worked independently or in a similar environment. Discuss your experience with vehicle repairs and how you’ve successfully resolved issues for customers in the past.
Showcase Your Soft Skills: Don’t forget to mention your soft skills, such as communication and collaboration with teams. These are crucial for working effectively with the dispatch team and ensuring a smooth customer claims journey.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience in vehicle maintenance. Highlight any specific repairs you've successfully completed, as well as your familiarity with up-to-date repair techniques.
✨Demonstrate Empathy
Since the role involves assisting customers during stressful situations, it's crucial to show that you can empathise with their concerns. Share examples of how you've handled customer interactions in the past, focusing on your ability to reassure and support them.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss scenarios where you've had to diagnose and resolve issues independently. Employers will be looking for your ability to think on your feet and use self-initiative, so have a few examples ready.
✨Understand the Company Culture
Research Direct Line Group and their commitment to inclusivity and employee well-being. Be ready to discuss how your values align with theirs and how you can contribute to their mission of putting customers at the heart of everything they do.