At a Glance
- Tasks: Be the first point of contact for customers and manage their repair needs.
- Company: Join a dynamic team at Direct Line Group, focused on customer satisfaction.
- Benefits: Enjoy 50% off insurance, generous holidays, and an EV car scheme.
- Other info: Flexible work-life balance and a commitment to inclusivity.
- Why this job: Make a real difference in customer service while thriving in a supportive environment.
- Qualifications: 1+ years in customer service and a passion for helping others.
The predicted salary is between 28800 - 43200 € per year.
12 month contract to cover maternity. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. From technical capability to customer relations, here you’ll find a place where you can really thrive.
As a CSA/Office Administrator, we want you to bring your previous experience to the team. You’ll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards, and working to meet our customer’s needs. If you love to stay busy this role is really for you.
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
- Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework.
- You will be accountable for your individual performance and also contributing to site performance.
This role is 5 days a week, Monday to Friday, 40 hour a week contract reporting to the Office Manager. The future is exciting as technologies used in Body Shops are evolving, which is helping us reshape the vehicle repair industry. We’re excited to grow our teams and looking for people to join us as an Office Administrator. All roles are at the heart of our Auto Services business and you’ll need to be enthusiastic, upbeat and committed to delivering the best repair service.
We would like you to have had previous experience in a similar role with the following skills:
- 1+ years of experience in a customer service role.
As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Our benefits are about more than just the money you earn; they’re about recognising who you are and the life you live, offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on what matters most to them.
Direct Line Group is an equal opportunity employer. We’re committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Customer Service Assistant in Peterborough employer: Direct Line Group
At DLG, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises customer satisfaction and employee well-being. With a comprehensive benefits package including a generous pension scheme, discounts, and opportunities for personal growth, our Auto Services team is the perfect place for those looking to thrive in a dynamic environment. Join us in reshaping the vehicle repair industry while enjoying a fulfilling work-life balance in a company that values inclusivity and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and their Auto Services team. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their customer-focused culture.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations, especially those related to vehicle repairs. Being able to demonstrate your problem-solving skills and empathy during the interview can really set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! As a Customer Service Assistant, you'll be the first point of contact for customers. Make sure to highlight your ability to communicate clearly and effectively, both verbally and in writing, during your interview.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of DLG!
We think you need these skills to ace Customer Service Assistant in Peterborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled customer interactions and resolved issues, as this role is all about being the first point of contact for our customers.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Enthusiastic!:We’re looking for someone upbeat and committed to delivering top-notch service. Let your personality shine through in your application. A little enthusiasm can go a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Direct Line Group
✨Know the Company Inside Out
Before your interview, take some time to research DLG and their Auto Services team. Understand their mission of delivering high-quality repairs and how they put customers at the heart of everything they do. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to handle customer interactions is crucial. Prepare examples from your previous experience where you successfully resolved customer issues or improved their experience. Highlight your communication skills and how you can contribute to maintaining high service levels.
✨Demonstrate Your Ability to Stay Organised
In this role, you'll need to manage multiple tasks efficiently. Be ready to discuss how you prioritise your workload and keep track of customer communications. Mention any tools or methods you use to stay organised, as this will reassure them that you can handle the busy nature of the job.
✨Emphasise Your Commitment to Safety Standards
Health and safety are paramount in the vehicle repair industry. Familiarise yourself with relevant standards and be prepared to discuss how you ensure compliance in your work. Showing that you understand the importance of safety will demonstrate your professionalism and commitment to the role.
