Customer Service Assistant in Orpington

Job Title

Customer Service Assistant

Company

Direct Line Group

Job Overview

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high‑quality repairs as quickly and efficiently as possible for our more than 100,000 customers. From technical capability to customer relations, here you’ll find a place where you can really thrive.

Hours

Full time – 40 hours per week

What You’ll Be Doing

• Deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
• Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework.
• Be accountable for your individual performance and also contribute to site performance.

What You’ll Need

This role is a 40‑hour a week contract reporting to the Office Manager.

• 1+ years of experience in a customer service role.
• Previous experience in a similar role with enthusiasm, upbeat attitude and commitment to delivering the best repair service.
• Knowledge of Health and Safety, industry standards, BS10125 procedures and the Direct Line Group’s risk framework.

Benefits

• 9% employer‑contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allowing all colleagues to lease a brand‑new electric or plug‑in hybrid car
• Generous holidays
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• Plus, many more.

Equal Opportunity

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Insurance