Motor Repair - Training Coordinator

Join to apply for the Motor Repair - Training Coordinator role at Direct Line Group. Training and Technical Support (Training Coordinator) – Green Flag. Hybrid Working: You will work at our Technical Centre in Birmingham and occasionally from home. You will be required to carry out 2-week blocks of training on site at the Technical Centre in Birmingham. Full Time, Permanent Position.

Let’s make the most of your talent. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you will have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You’ll Do

• Reporting into the Technical Trainer and supporting the Health and Safety Manager, you will assist the Technical Trainer in delivering comprehensive training for newly appointed patrols during their induction and supporting existing patrols in expanding their technical expertise, including the latest advancements in vehicle technology.
• You will conduct training assessments to identify development needs and provide targeted support where necessary.
• Deliver hands-on technical training in real-world environments, perform technical assessments and interviews for potential new patrols, and carry out health and safety vehicle audits.
• Support the business to manage compliance on LOLER and Calibration inspections.
• Complete administrative duties and monitor learner’s progress throughout their learning journey and create training needs where appropriate.
• Liaise with admin to confirm ordering of tools, equipment and uniform.
• Hand out new kits to new patrols.
• Ensure all documentation that is required during the training is completed and filed in the relevant place.
• Maintain the training venue at Stechford ready for any training sessions.
• Be onsite for any of the deliveries ahead of the planned training.
• Own the van audits as per agreed schedule, including LOLER inspections and manual handling observations.
• Liaise with Team Leaders and inspection company to manage calibration of tools and equipment, as well as manage any data portals associated with the relevant inspections.
• Liaise with lead patrols on any issues raised and arrange for any tools and equipment that need replacing or repairing.
• Own the vehicle decommissioning process and ensure it is in a suitable condition to be repurposed.
• Arrange vehicle repair and maintenance where required.

What You’ll Need

• Technical Knowledge – NVQ Level 3 qualification in Motor Vehicles (or equivalent) with a strong understanding of car mechanics and vehicle technology.
• Roadside Experience – Preferred but not essential; experience working in a hands-on vehicle repair or recovery role would be beneficial.
• Health & Safety Awareness – Understanding of H&S regulations, with formal qualifications preferred but not required.
• Ability to ensure best practices in all training and assessments.
• Attention to Detail – Ensuring all documentation, safety checks, and training processes are completed accurately and to the required standard.
• Organisational Skills – Ability to manage training documentation, monitor learner progress, and maintain accurate records of training, tools, and equipment.

Benefits

• 9% employer contributed pension.
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Up to 10% annual bonus.
• 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme.
• Employee discounts and cashback.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you are more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.