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- Tasks: Join us as a Mobile Patrol Technician, helping motorists with vehicle issues on the go.
- Company: Green Flag, part of Direct Line Group, has been a trusted breakdown provider since 1971.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and EV car leasing.
- Why this job: Be part of an award-winning team that values your input and supports your growth.
- Qualifications: Must have a Category B driving licence and NVQ Level 2 in light vehicle maintenance.
- Other info: Work from home with a company vehicle and flexible shift patterns.
The predicted salary is between 30000 - 40000 £ per year.
Register your interest now for a role at Green Flag. We are expanding into the North London region in March 2025. If you live in or close to any of the below locations, apply now to avoid disappointment: Pinner, Ruislip, Uxbridge, Northolt, Hayes, Southall, Greenford, Ealing, Acton, Stanmore, Edgware, Harrow, Wembley, Willesden, Harlesden, Finchley, Golders Green, Wood Green, North Finchley, Tottenham, Islington, Edmonton, Whetstone, Enfield, Barnet, Northwood.
About us: We are Green Flag, part of the Direct Line Group (DLG), and we have been helping motorists all over the country since 1971. We are an award-winning brand, having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.
It’s an exciting time for us, and that’s why we’re thrilled to grow our teams and looking for people to join as a Roadside Patrol.
What you’ll do: This is a permanent role. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime. You will also receive a 5% bonus on completion of the probationary period. We will provide you with a Green Flag vehicle, and you will start your day from your home. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change, or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it, giving them the confidence to head off on their journey with no further interruptions from their vehicle. Base salary: Up to £37,000 dependent on experience.
What you’ll need:
- A current Category B driving licence is necessary.
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance.
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience in the Motor Repair industry (essential).
- Experience of lone working (desirable).
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaborate with the dispatch team to improve the customer claims journey.
- Use self-initiative.
Who you’ll work with: We embrace our individuality at Green Flag, part of the Direct Line Group (DLG). We encourage each other to be the best we can be; no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown. You will be part of a team of roadside patrol operatives in your region, reporting to a Team Manager.
Benefits: We offer excellent benefits designed to suit your lifestyle:
- 9% employer-contributed pension.
- 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
- Plus many more.
Being yourself: Direct Line Group is an equal opportunity employer. We’re committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patrol Technician
✨Tip Number 1
Familiarise yourself with the specific areas mentioned in the job description, such as Pinner and Uxbridge. Knowing these locations well can help you demonstrate your local knowledge during any interviews or discussions.
✨Tip Number 2
Brush up on your technical skills related to vehicle maintenance and repair. Being able to discuss recent advancements or techniques in the motor repair industry can set you apart from other candidates.
✨Tip Number 3
Showcase your experience in lone working and how you've successfully managed challenges independently. This is particularly relevant for a role that involves working on the roadside without direct supervision.
✨Tip Number 4
Prepare to discuss your approach to customer service and empathy. Since you'll be assisting motorists in distress, demonstrating your ability to handle such situations with care will be crucial.
We think you need these skills to ace Mobile Patrol Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mobile Patrol Technician. Familiarise yourself with the job description and think about how your skills and experiences align with what Green Flag is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in the motor repair industry. Emphasise your NVQ Level 2 or similar accreditation, and any specific technical skills that relate to vehicle maintenance and repair.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention your empathy and problem-solving skills, and provide examples of how you've successfully resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Direct Line Group
✨Know Your Technical Stuff
As a Mobile Patrol Technician, you'll need to demonstrate your technical knowledge during the interview. Brush up on common vehicle issues like tyre repairs and battery replacements, and be ready to discuss your experience in the motor repair industry.
✨Show Empathy and Customer Focus
Green Flag values empathy and customer satisfaction. Prepare examples of how you've helped customers in the past, especially in stressful situations. This will show that you understand the importance of providing excellent service.
✨Familiarise Yourself with the Company
Research Green Flag and its values. Understanding their commitment to customer satisfaction and their recent achievements will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work independently. Think of situations where you've had to diagnose a problem or make quick decisions, and be ready to share those experiences.
