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- Tasks: Join us as a Mobile Patrol Mechanic, helping motorists get back on the road.
- Company: Green Flag is an award-winning breakdown cover provider, part of Direct Line Group.
- Benefits: Enjoy a 9% pension contribution, generous holidays, and discounts on insurance and travel.
- Why this job: Be part of a supportive team, using your skills to make a real difference.
- Qualifications: Must have a Category B driving licence and NVQ Level 2 in vehicle maintenance preferred.
- Other info: Flexible shifts, work from home, and opportunities for overtime available.
The predicted salary is between 28800 - 48000 £ per year.
About us
We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers. It's an exciting time for us that's why we're thrilled to grow our teams and looking for people to join as a Roadside Patrol.
What you'll do
This is a permanent role based in or near Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chetsey. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. We will provide you with a Green Flag vehicle and you will start your day from your home. You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to put their mind at rest and assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions from their vehicle. Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you'll need
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome.
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques.
- Display and utilise best practice and first-class Health & Safety behaviours.
- Collaboration with dispatch team to improve the customer claims journey.
- Use self-initiative.
Who you'll work with
You will be part of a team of roadside patrol operatives in your region reporting to a Team manager.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patrol Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where you'll be working, such as Epsom and Brixton. Knowing the local roads and common vehicle issues in these areas can give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Brush up on your technical knowledge related to light vehicle maintenance. Being able to discuss recent advancements or techniques in vehicle repair can demonstrate your passion and expertise, making you a more attractive candidate.
✨Tip Number 3
Highlight any experience you have with lone working or customer service. Since this role involves working independently and interacting with customers, showcasing your ability to handle both aspects effectively will set you apart.
✨Tip Number 4
Connect with current or former employees of Green Flag on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Mobile Patrol Mechanic
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Mobile Patrol Mechanic position. Tailor your application to highlight relevant experience and skills that match what Green Flag is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the motor repair industry, particularly any roles that involved lone working or customer interaction. Mention specific examples where you successfully diagnosed and resolved vehicle issues.
Showcase Your Skills: Make sure to include your technical qualifications, such as NVQ Level 2 in light vehicle maintenance, and any other relevant certifications. Highlight your ability to apply up-to-date vehicle repair techniques and your commitment to health and safety practices.
Personal Touch: Green Flag values empathy and customer service. In your application, share a brief story or example that demonstrates your ability to connect with customers and provide them with reassurance during stressful situations.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Mobile Patrol Mechanic, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with vehicle maintenance and repair, and provide specific examples of how you've successfully diagnosed and resolved issues in the past.
✨Emphasise Empathy and Customer Service
This role requires not just technical skills but also the ability to connect with customers. Highlight your experience in providing excellent customer service and how you approach situations with empathy, ensuring that motorists feel reassured and supported.
✨Familiarise Yourself with Health & Safety Practices
Understanding and adhering to health and safety regulations is vital in this role. Be ready to discuss best practices you've implemented in previous positions and how you prioritise safety while working independently.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.