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- Tasks: Join us as a Mobile Patrol Mechanic, helping motorists get back on the road.
- Company: Green Flag is an award-winning breakdown cover provider, part of Direct Line Group.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts on insurance and EV car leasing.
- Why this job: Be part of a supportive team culture that values your individuality and ideas.
- Qualifications: Must have a Category B driving licence and NVQ Level 2 in vehicle maintenance preferred.
- Other info: Flexible shifts with overtime options and a chance to work from home.
The predicted salary is between 28800 - 48000 £ per year.
About us
We're Green Flag, part of the Direct Line Group (DLG) and we've been helping motorists all over the country since 1971. We are an award-winning brand having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.
What you'll do
This is a permanent role in Pinner, Ruislip, Uxbridge, Northolt, Hayes, Southall, Greenford, Ealing, Acton, Stanmore, Edgware, Harrow, Wembley, Willesden, Harlesden, Finchley, Golders Green, Wood Green, North Finchley, Tottenham, Islington, Edmonton, Whetstone, Enfield, Barnet, Northwood. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose.
We will provide you with a Green Flag vehicle and you will start your day from your home. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
Up to £40000 base salary dependant on experience, OTE 44-48k, plus an additional 9% of base salary employer contributed pension, plus overtime.
What you'll need
A current Category B driving licence is necessary.
NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred.
Demonstrate empathy and a desire to always achieve the correct outcome.
Experience of the Motor Repair industry.
Experience of lone working (desirable).
Utilise and apply up-to-date vehicle repair techniques.
Display and utilise best practice and first-class Health & Safety behaviours.
Collaboration with dispatch team to improve the customer claims journey.
Use self-initiative.
Who you'll work with
We know you've heard this all before, but the culture here at Green Flag part of the Direct Line Group (DLG) really is something else. We embrace our individuality - you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be, no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown - we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be - for customers, colleagues and the business.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension.
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
Additional optional Health and Dental insurance.
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays.
Buy as you earn share scheme.
Employee discounts and cashback.
Plus many more.
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Mobile Patrol Mechanic employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patrol Mechanic
✨Tip Number 1
Familiarise yourself with the specific areas where you'll be working, such as Pinner, Ruislip, and Uxbridge. Knowing the local roads and common vehicle issues in these areas can give you an edge during interviews.
✨Tip Number 2
Brush up on your technical knowledge related to light vehicle maintenance. Being able to discuss recent advancements or techniques in vehicle repair can demonstrate your commitment to staying current in the industry.
✨Tip Number 3
Showcase your customer service skills during any interactions. Since empathy and achieving the correct outcome for customers are key aspects of the role, be prepared to share examples of how you've successfully handled customer concerns in the past.
✨Tip Number 4
Network with current or former employees of Green Flag or similar companies. They can provide insights into the company culture and what they value in a candidate, which can help you tailor your approach when applying.
We think you need these skills to ace Mobile Patrol Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry. Emphasise any qualifications like NVQ Level 2 in light vehicle maintenance and showcase your technical skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your ability to diagnose and resolve vehicle issues. Mention your empathy and desire to achieve the correct outcomes, as these are key traits for the role.
Highlight Relevant Experience: In your application, detail any previous roles where you worked independently or in a team, especially in roadside assistance or similar environments. This will demonstrate your capability to handle the responsibilities of a Mobile Patrol Mechanic.
Showcase Your Soft Skills: Don’t forget to mention your soft skills such as communication, collaboration with dispatch teams, and your ability to work under pressure. These qualities are essential for providing excellent customer service in this role.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Technical Skills
As a Mobile Patrol Mechanic, your technical knowledge is crucial. Be prepared to discuss your experience with vehicle repairs, including specific examples of problems you've diagnosed and resolved. This will demonstrate your capability and confidence in handling roadside issues.
✨Emphasise Customer Service
Green Flag values empathy and customer satisfaction. During the interview, share instances where you've gone above and beyond for customers. Highlight your ability to communicate effectively and reassure customers during stressful situations.
✨Demonstrate Your Initiative
The role requires self-initiative, especially when working alone. Prepare to discuss how you've taken charge in previous roles, whether it was solving a problem independently or improving a process. This shows that you can be proactive and resourceful.
✨Familiarise Yourself with Health & Safety Practices
Health and safety are paramount in this role. Brush up on best practices and be ready to talk about how you've implemented safety measures in past jobs. This will show that you prioritise safety for yourself and others while on the job.
