At a Glance
- Tasks: Manage liability claims and lead investigations for fair outcomes.
- Company: Join a top inclusive employer committed to diversity and transformation.
- Benefits: Enjoy flexible benefits, annual bonuses, and employee discounts.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in handling complex commercial liability claims and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a great role for someone who wants to be part of an evolving Commercial Claims function and contribute to meaningful transformation. As a Technical Claims Consultant within the Commercial Liability Direct team, you will manage a portfolio of liability claims of up to £100k and play a key role in delivering fair outcomes, technical excellence, and continuous improvement in claims handling.
What you'll be doing:
- Managing a portfolio of Public, Employee, Disease and Product Liability claims within delegated authority (up to £100k)
- Leading detailed investigations, instructing external experts, and confirming indemnity positions through robust policy analysis
- Working closely with solicitors and counsel on liability assessment, litigation strategy and policy interpretation
- Negotiating fair, timely and commercially appropriate settlements while balancing legal and customer outcomes
What you'll need:
- Proven experience handling complex commercial liability claims
- Strong technical knowledge of common law, liability principles and insurance legislation
- Excellent analytical, communication and negotiation skills, with confidence influencing senior stakeholders
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues typically spend at least 50% of their time in the office to collaborate, learn and connect.
We recognise we wouldn’t be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:
- Annual company bonus
- Discounts on insurance products
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that goes beyond financial rewards, supporting real choice, flexibility and work‑life balance. Our benefits are about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a major strength. We are proud to be one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed.
We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team, who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
Claims Handler - Liability in Manchester employer: Direct Line Group
Direct Line Group is an exceptional employer that prioritises employee well-being and professional growth within a dynamic work environment. With a strong commitment to inclusivity and a flexible hybrid working model, employees enjoy a range of benefits including annual bonuses, health insurance options, and a buy-as-you-earn share scheme, all designed to support a healthy work-life balance. Joining our team means being part of a forward-thinking organisation that values your contributions and fosters continuous improvement in the claims handling process.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Liability in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Direct Line Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Direct Line Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler - Liability in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Direct Line Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Direct Line Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Direct Line Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Direct Line Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Direct Line Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Direct Line Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
