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- Tasks: Manage commercial claims from start to finish, ensuring great customer experiences.
- Company: Direct Line Group, a leading insurance provider with a focus on inclusivity.
- Benefits: Generous holidays, 9% pension contribution, and discounts on insurance.
- Other info: Hybrid working model for a balanced work-life experience.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Experience in handling insurance claims and understanding of indemnity principles.
The predicted salary is between 28800 - 42000 £ per year.
Manchester - Hybrid (at least 50% office-based) Full Time, Permanent Position
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What You'll Be Doing
As a Claims Handler, you'll take ownership of commercial claims from start to finish - validating, investigating and negotiating to reach the best possible outcome. You'll work proactively to move claims forward, choosing the right settlement route while balancing great customer experience, revenue generation and cost control.
Reporting directly to the Commercial Property Claims Team Leader, you'll:
- Triage new technical and/or large claims - including Property, Subsidence, Environmental, Liability, Injury and Motor.
- Handle retained technical claims end-to-end.
- Spot, investigate and manage potential fraudulent claims.
- Investigate and negotiate indemnity and liability, identifying opportunities for recovery.
- Manage litigated cases, working closely with in-house and panel lawyers.
- Own and manage risks in line with the Direct Line Group risk framework.
- Control indemnity spend and reserving through effective negotiation.
- Manage customer and third-party expectations throughout the lifecycle of each claim.
- Maximise revenue generation, cost control and recovery opportunities to secure the best settlement.
- Work within regulatory timescales and guidelines.
- Act as a technical mentor and referral point to support capability development within the team.
- Keep customer experience at the heart of every decision, following Treating Customers Fairly principles.
- Contribute to meeting all departmental targets and measures.
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
What You'll Need
- Solid experience handling insurance claims.
- Good understanding of indemnity, liability and recovery principles.
- Good awareness of risk and the ability to follow our processes and guidelines.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
Claims Handler in Manchester employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled claims in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Direct Line.
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience with insurance claims, indemnity, and liability principles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Customer Focus: Since customer experience is at the heart of what we do, make sure to include examples of how you've prioritised customer satisfaction in your previous roles. We want to know how you handle claims while keeping customers happy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Direct Line Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of insurance claims, especially in areas like indemnity and liability. Be ready to discuss specific cases you've handled and how you navigated challenges. This shows you're not just familiar with the theory but have practical experience too.
✨Showcase Your Customer Focus
Direct Line places a strong emphasis on customer experience. Prepare examples that highlight how you've prioritised customer needs in past roles. Think about times when you went above and beyond to ensure a positive outcome for clients, as this will resonate well with the interviewers.
✨Demonstrate Your Negotiation Skills
As a Claims Handler, negotiation is key. Be prepared to discuss your approach to negotiating settlements and managing expectations. Share specific instances where your negotiation skills led to successful outcomes, showcasing your ability to balance cost control with customer satisfaction.
✨Understand the Company Culture
Familiarise yourself with Direct Line's values and culture. They value diversity and inclusion, so think about how your background and experiences align with their ethos. During the interview, express your enthusiasm for being part of a team that puts customers at the heart of everything they do.