Commercial Manager in London

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you will have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

This role will be a Commercial Manager, specialising in Commercial Trading within the Motor Existing Customer Squad. You will report to our Existing Customer Trading Manager. In this capacity, you will help us profitably retain our valuable customers and deliver outstanding customer experiences for millions of customers. You will have an integral role, alongside the wider Commercial Trading team, in ensuring we deliver against our Business Plan.

• Monitor and report on weekly performance metrics across our Existing Customer funnel
• Conduct in-depth analysis of metrics to identify underlying trends and drivers
• Contextualise performance through actively monitoring the motor insurance market
• Use data and commercial intuition to make decisions in uncertain environments
• Support the creation of the Business Plan for Motor Existing Customers
• Ensure delivery against this Plan, working alongside Pricing, Product, Operations, Marketing and Digital teams
• Be curious and creative to challenge others and identify improvement opportunities for positive change
• Drive the delivery of initiatives, working alongside specialists across the business, utilising a test and learn approach to maximise benefits and insights
• Develop a comprehensive understanding of the regulatory landscape and identify its implications on business models, products, and processes
• Establish an understanding of managing customer and commercial trade-offs in a highly regulated industry
• Integrate the 'voice of the customer' into all you do

Our hybrid model offers a 'best of both worlds' approach. When you will be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What you will need:

• Excellent collaborator and communicator, with the ability to influence and drive positive change through stakeholder management
• Curious and creative individual who can bring a new way of thinking and challenge to existing processes or customer journeys
• Strong data analyst who can understand and manipulate data sets to draw conclusions
• Commercially aware with experience in identifying and delivering business change
• Proactive and adaptable in a dynamic work environment

Benefits:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Up to 10% bonus
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• 25 days annual leave, increasing each year up to a maximum of 28
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more!

Be yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you are more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.