DLM Admin Support Handler in Liverpool

Liverpool - Hybrid (2 days a week in the office)

Full Time, 4x Permanent & 1x 12 Month Secondment Positions

Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you’ll be doing

• Reporting directly to the Finance Operations Team Leader, you’ll work as part of the Finance team, supporting various finance functions.
• Handle routine requests for information, responding, redirecting, and prioritising as needed.
• Maintain accurate and secure records, ensuring data integrity.
• Communicate and collaborate with internal finance colleagues and external advisers to check accuracy, obtain information, and resolve queries.
• Gather, validate, and compile information from multiple sources to ensure accuracy and completeness.
• Identify and suggest improvements to enhance efficiency, effectiveness, and service delivery.
• Present information clearly and appropriately for different audiences.
• Support a variety of projects and initiatives as required.
• Adapt quickly to changes in workload, processes, or technology.

What you’ll need

• A good understanding of the end-to-end claims journey, particularly around subrogation.
• Experience working in a Finance, Operations, or Customer Service environment, with a strong grasp of business processes.
• The ability to follow set procedures and consistently meet deadlines and customer expectations.

Benefits

• 9% employer contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours