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For Companies At a Glance
- Tasks: Handle RTA claims with empathy and expertise, ensuring top-notch customer service.
- Company: Join DLG Legal Services, a diverse and inclusive team dedicated to supporting clients.
- Benefits: Enjoy a 9% pension contribution, generous holidays, and discounts on insurance.
- Why this job: Make a real difference in clients' lives while developing your legal skills.
- Qualifications: Experience in RTA claims handling and knowledge of relevant legal protocols preferred.
- Other info: Hybrid working model for a balanced work-life experience.
The predicted salary is between 30000 - 40000 £ per year.
About us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you will be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life's toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge.
A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, and can be offered as permanent or fixed term contract.
The Role
Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
What you’ll be doing
- Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.
- You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
- We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values.
- You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.
What We Are Looking For
- Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
- Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
- Able to engage effectively with clients.
- Happy to work towards targets.
- Able to work well under pressure and maintain attention to detail.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
RTA Litigation Claims Handler (Hybrid) in Leeds employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA Litigation Claims Handler (Hybrid) in Leeds
✨Tip Number 1
Get to know the company inside out! Before your interview, check out DLG's website and social media. Understanding their values and recent news can help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in handling RTA claims and show off your customer service skills.
✨Tip Number 3
Show your passion for the role! When discussing your previous experience, highlight specific cases where you went above and beyond for clients. This will demonstrate your commitment to providing top-notch service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace RTA Litigation Claims Handler (Hybrid) in Leeds
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience with OIC and Fast Track RTA claims. We want to see how your background aligns with the role, so don’t hold back on sharing relevant details!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our team.
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Let your personality shine through in your application – we’re all about empathy here at DLG!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your knowledge of OIC and MOJ Pre Action Protocols. Familiarise yourself with the Civil Procedure Rules for Low Value Personal Injury Claims. This will not only show that you're prepared but also demonstrate your expertise in handling RTA claims.
✨Showcase Your Empathy
Since DLG puts customers at the heart of everything, be ready to discuss how you've provided excellent customer service in past roles. Share specific examples where you've shown empathy and understanding, especially in challenging situations.
✨Be Target-Oriented
Prepare to talk about how you've met or exceeded targets in previous positions. DLG values achieving personal and department-wide goals, so think of concrete examples that highlight your ability to work under pressure while maintaining attention to detail.
✨Embrace Collaboration
DLG thrives in a fast-paced, collaborative environment. Be ready to discuss how you've worked effectively within a team. Highlight any experiences where you contributed to strategic development or continuous improvement initiatives, as this aligns with their values.