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For Companies At a Glance
- Tasks: Handle Road Traffic Accident and Employment claims, providing expert legal advice and support.
- Company: Join Direct Line Group, a leading employer focused on customer care and team collaboration.
- Benefits: Enjoy a competitive salary, performance bonuses, generous holiday, and employee discounts.
- Why this job: Make a real difference in clients' lives while developing your legal expertise in a supportive environment.
- Qualifications: Experience in claims handling and knowledge of relevant legal protocols is preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Road Traffic Accident and Employment and Public Liability Claims Handler
Join Direct Line Group to apply for the Road Traffic Accident and Employment and Public Liability Claims Handler role.
About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast‑paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge.
What You’ll Be Doing
- Completing all necessary investigations into the circumstances of incidents and the value of our client's claim, carrying out legal research as required.
- Assessing prospects of the claim succeeding on its merits as well as the likely value of the claim for personal injury and recoverability of financial losses.
- Ensuring clients are provided the correct legal advice.
- Managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.
- Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points.
- Ensuring that the legal expenses provider is kept updated at all important stages.
- Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing.
- Instructing counsel as necessary, drafting the brief and checking costs statements.
- Managing cases efficiently and effectively.
- Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
- Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.
- Ensuring good working relationships with team‑mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers and external organisations.
- Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.
What We’re Looking For
- Experienced Claims Handler, Legal Executive or Solicitor.
- Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.
- Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.
- Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel.
What We’ll Give You
- Annual performance‑based bonus
- 9% Private Pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
- Generous holiday allowance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Location: Bromley (BR1 1DP) or Leeds (LS1 4AZ)
Working hours: 35 hours per week (Monday - Friday)
Seniority level: Mid‑Senior level
Employment type: Full‑time
RTA / EL / PL Litigation Claims Handler in Leeds employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RTA / EL / PL Litigation Claims Handler in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Direct Line Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the RTA / EL / PL Litigation Claims Handler role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Pre Action Protocols and relevant case law. We want you to show off your expertise and how you can bring value to the team!
✨Tip Number 3
Practice your negotiation skills! Since you'll be negotiating settlements, it’s crucial to demonstrate your ability to advocate for clients effectively during interviews. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the company culture there.
We think you need these skills to ace RTA / EL / PL Litigation Claims Handler in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the RTA / EL / PL Claims Handler role. Highlight your relevant experience and skills, especially in claims handling and legal knowledge. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Direct Line Group. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills: As a Claims Handler, clear communication is key. In your application, demonstrate your ability to explain complex information simply and effectively. We love candidates who can keep clients informed and engaged throughout the claims process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Direct Line Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Road Traffic Accident (RTA), Employment Liability (EL), and Public Liability (PL) claims. Be ready to discuss specific cases you've handled, the challenges you faced, and how you navigated them. This will show your expertise and confidence in the field.
✨Demonstrate Empathy and Communication Skills
Since the role involves guiding clients through tough times, practice articulating how you would manage client expectations and communicate complex legal processes clearly. Use examples from your past experiences where you successfully supported clients, showcasing your empathy and communication prowess.
✨Familiarise Yourself with Legal Protocols
Get comfortable with Pre Action Protocols, CPR, and relevant case law. Being able to reference these during your interview will demonstrate your preparedness and understanding of the legal landscape. Consider preparing a few questions about how the company applies these protocols in their processes.
✨Showcase Your Teamwork and Collaboration Skills
This role requires working closely with various teams, so be ready to share examples of how you've effectively collaborated in previous roles. Highlight any initiatives you've taken to improve team dynamics or client experiences, as this aligns with the company's focus on collaboration and continuous improvement.
