Intermediate Track Claims Handler in Leeds

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge.

The role involves handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road Traffic Accidents such as Pedestrian or Cyclist claims.

What you’ll be doing:

• Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
• Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required.
• Collating and reviewing the evidence.
• Assessing prospects of the claim succeeding on its merits.
• Assessing the likely value of the claim for personal injury and recoverability of financial losses.
• Ensuring clients are provided the correct legal advice.
• Managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.
• Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points.
• Ensuring that the legal expenses provider is kept updated at all key stages.
• Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing.
• Instructing counsel as necessary, drafting the brief and checking costs statements.
• Managing cases efficiently and effectively.
• Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
• Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.
• Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the work source.
• Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.
• Handling a caseload of Intermediate Track Claimant Employers Liability claims, Public Liability claims and Road Traffic Accidents including Pedestrian or Cyclist claims.
• Representing DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional manner, in accordance with internal procedures and acting as an ambassador to the organisation.

What we are looking for:

• Experienced Legal Claims Handler, Legal Executive or Solicitor.
• Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.
• Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.
• Experience working in PI claims at intermediate track level.
• Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g. Lawtel.
• Good problem solver and able to work under pressure, whilst maintaining attention to detail.

Location: Central Leeds or Bromley

Working hours: 35 hour per week (Monday - Friday)

Benefits:

• Up to 10% Annual performance-based bonus
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their week in the office. We want everyone to get the most out of their time at DLG. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them.

Be yourself. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.