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- Tasks: Provide real-time automotive support and drive improvements in roadside repair rates.
- Company: Join Green Flag, a leader in customer-focused automotive services.
- Benefits: Flexible working, competitive pension, discounts, and an EV car scheme.
- Why this job: Make a real impact by helping customers during stressful breakdown situations.
- Qualifications: NVQ level 3 or above in automotive and repair experience required.
- Other info: Enjoy a hybrid work model with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
The Role
As an Automotive Technical Support Engineer, you will provide real time automotive technical support to a host of internal and external customers reducing cost to serve by driving repair rate capability by:
- Driving the success of Phone Fix in the Rescue Service Delivery Contact Centres
- Driving UK wide improvements in Roadside Repair rate with roadside technicians working on behalf of Green Flag.
- Supporting Green Flag patrols with real time technical support and advice.
Hours: 35 hours per week based in Leeds or Glasgow or Birmingham
Qualifications
- A relevant NVQ level 3 or above qualification is essential
- Motor experience in Repair & Diagnostics is essential
Responsibilities
- Operate as an integral part of the Green Flag Phone Fix process answering demand from the Rescue Service Delivery Contact Centre Advisor population in Leeds and Glasgow, connecting to customers in identified Phone Fix incidents, providing real time over the phone diagnostic questioning and appropriate advice to the customer and Advisor.
- Be the first point of call for all Roadside Technicians requiring automotive technical assistance to lead and aid in the swift resolution of vehicle faults through the use of automotive technical information and databases combined with extensive automotive mechanical and electrical diagnostic and repair experience and knowledge.
- As a technical information author, lead the design and development of a technical information platform which can be accessed both internally by ATSE’s and externally by Roadside Technicians in a read and write capacity.
- Provide both validation and governance in the assessment of technical information received from Roadside Technicians ahead of publishing on the Technical Information Platform.
- Assist the Service Delivery Contact Centre management teams in the development and roll out of vehicle awareness training modules and experiences.
- Work autonomously and with minimal supervision to ensure world class Automotive Technical Support to internal and external customers and strive through a continuous improvement approach to develop a Green Flag Technical Centre of excellence.
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you.
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance and also free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Automotive Technical Support Engineer in Leeds employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Green Flag on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Automotive Technical Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your automotive knowledge. Be ready to discuss real-life scenarios where you’ve solved technical issues. Show us how you can be the backbone of our team!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a support engineer, you’ll need to explain complex technical issues clearly. Practice explaining some common automotive problems in simple terms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Green Flag family.
We think you need these skills to ace Automotive Technical Support Engineer in Leeds
Some tips for your application 🫡
Show Your Passion for Automotive: When you're writing your application, let your love for all things automotive shine through! We want to see how your experience and enthusiasm align with the role of Automotive Technical Support Engineer. Share specific examples that highlight your skills in repair and diagnostics.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this position. Use keywords from the job description to demonstrate that you understand what we're looking for. This shows us that you’re not just sending a generic application but are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it.
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around diagnostics and repairs. Familiarise yourself with common issues and solutions that roadside technicians might face. This will help you answer technical questions confidently.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to communicate complex information clearly. Practice explaining technical concepts in simple terms. You might even want to role-play scenarios where you provide support over the phone to demonstrate your ability to connect with customers.
✨Understand the Company Culture
Research Green Flag’s values and how they prioritise customer service. Be ready to discuss how you can contribute to their mission of putting customers at the heart of everything they do. Showing that you align with their culture can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the team dynamics or how success is measured in the Technical Support role, which will also give you insight into what to expect.
