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For Companies At a Glance
- Tasks: Provide real-time automotive technical support and drive improvements in roadside repair rates.
- Company: Join Green Flag, a leader in customer-focused automotive services.
- Benefits: Enjoy flexible hybrid work, competitive pension, and discounts on insurance and EV leasing.
- Why this job: Make a real impact in the automotive industry while enjoying a fulfilling career.
- Qualifications: NVQ level 3 or above in automotive and experience in repair and diagnostics.
- Other info: Dynamic team environment with opportunities for continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
The Role
As an Automotive Technical Support Engineer, you will provide real-time automotive technical support to a host of internal and external customers, reducing cost to serve by driving repair rate capability by:
- Driving the success of Phone Fix in the Rescue Service Delivery Contact Centres
- Driving UK wide improvements in Roadside Repair rate with roadside technicians working on behalf of Green Flag
- Supporting Green Flag patrols with real-time technical support and advice.
Hours: 35 hours per week based in Leeds, Glasgow, or Birmingham.
What you’ll need as an Automotive Technical Support Engineer:
- A relevant NVQ level 3 or above qualification is essential
- Motor experience in Repair & Diagnostics is essential
What you’ll be doing as an Automotive Technical Support Engineer:
- Operate as an integral part of the Green Flag Phone Fix process answering demand from the Rescue Service Delivery Contact Centre Advisor population in Leeds and Glasgow, connecting to customers in identified Phone Fix incidents, providing real-time over the phone diagnostic questioning and appropriate advice to the customer and Advisor.
- Be the first point of call for all Roadside Technicians requiring automotive technical assistance to lead and aid in the swift resolution of vehicle faults through the use of automotive technical information and databases combined with extensive automotive mechanical and electrical diagnostic and repair experience and knowledge.
- As a technical information author, lead the design and development of a technical information platform which can be accessed both internally by ATSE’s and externally by Roadside Technicians in a read and write capacity.
- Provide both validation and governance in the assessment of technical information received from Roadside Technicians ahead of publishing on the Technical Information Platform.
- Assist the Service Delivery Contact Centre management teams in the development and roll out of vehicle awareness training modules and experiences.
- Work autonomously and with minimal supervision to ensure world-class Automotive Technical Support to internal and external customers and strive through a continuous improvement approach to develop a Green Flag Technical Centre of excellence.
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you.
What We’ll Give You In Return
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance and also free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Automotive Tech Support Engineer - Hybrid Work & EV Benefit in Leeds employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Tech Support Engineer - Hybrid Work & EV Benefit in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Green Flag on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Automotive Tech Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your automotive knowledge. Be ready to discuss real-life scenarios where you’ve solved technical issues, as this will show you’re the right fit for providing top-notch support.
✨Tip Number 3
Don’t forget to showcase your communication skills! As a tech support engineer, you’ll need to explain complex concepts clearly. Practice explaining technical problems in simple terms to friends or family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Green Flag team and contributing to our mission.
We think you need these skills to ace Automotive Tech Support Engineer - Hybrid Work & EV Benefit in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Tech Support Engineer role. Highlight your relevant NVQ qualifications and any motor experience you have in repair and diagnostics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automotive tech support and how you can contribute to our mission at Green Flag. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled technical issues in the past, especially in a customer-facing role. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your automotive repair and diagnostics knowledge. Familiarise yourself with common vehicle faults and the latest technologies in electric vehicles, as this will show your expertise and passion for the role.
✨Practice Real-Time Scenarios
Since you'll be providing real-time support, practice answering technical questions over the phone. Role-play with a friend or family member to simulate the pressure of diagnosing issues quickly and effectively.
✨Showcase Your Communication Skills
As an Automotive Tech Support Engineer, clear communication is key. Prepare examples of how you've successfully communicated complex technical information to non-technical customers or colleagues in the past.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement. Be ready to discuss any initiatives you've taken in previous roles to enhance processes or training, as this aligns perfectly with Green Flag's focus on developing a Technical Centre of Excellence.
