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- Tasks: Handle RTA claims, providing top-notch customer service and legal advice.
- Company: DLG Legal Services, a dynamic law firm focused on customer care.
- Benefits: Great perks like 9% pension, discounts, and flexible working options.
- Why this job: Join a supportive team and make a real difference in clients' lives.
- Qualifications: Experience in RTA claims handling and strong client engagement skills.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About us DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of the team or thinking about joining us, you'll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life's toughest moments. It's a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you're ready for the challenge.
A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, and can be offered as permanent or fixed term contract. Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
What you’ll be doing
- Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.
- You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
- We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values.
- You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.
What We Are Looking For
- Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
- Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
- Able to engage effectively with clients.
- Happy to work towards targets.
- Able to work well under pressure and maintain attention to detail.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account.
Rta Litigation Claims Handler in Ledston employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rta Litigation Claims Handler in Ledston
✨Tip Number 1
Network like a pro! Reach out to current employees at DLG through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to RTA claims handling. We recommend using the STAR method to structure your answers, showcasing your experience and how it aligns with DLG's values.
✨Tip Number 3
Showcase your customer service skills during the interview. DLG is all about putting customers first, so share examples of how you've gone above and beyond for clients in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the DLG team.
We think you need these skills to ace Rta Litigation Claims Handler in Ledston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the RTA Litigation Claims Handler role. Highlight your relevant experience with OIC and Fast Track claims, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our values at DLG. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail: In the world of litigation, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about DLG and what we stand for!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your knowledge of OIC and MOJ Pre Action Protocols. Familiarise yourself with the Civil Procedure Rules for Low Value Personal Injury Claims. This will not only show that you're prepared but also demonstrate your commitment to understanding the role.
✨Showcase Your Customer Service Skills
Since the role involves providing high levels of customer service, think of examples from your past experiences where you've gone above and beyond for clients. Be ready to discuss how you handle difficult situations and ensure a positive experience for customers.
✨Demonstrate Your Team Spirit
DLG values collaboration, so be prepared to talk about how you work within a team. Share instances where you've contributed to team goals or supported colleagues in achieving targets. This will highlight your ability to thrive in a fast-paced environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in DLG and helps you assess if it's the right fit for you.
