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- Tasks: Manage property insurance claims using digital evidence and deliver top-notch customer service.
- Company: Join DLG, a forward-thinking company focused on making insurance personal and inclusive.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal development.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Experience in handling property insurance claims and strong knowledge of insurance principles.
- Other info: Dynamic team culture with a focus on career growth and embracing new opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Glasgow or Leeds - Hybrid (at least 50% office-based)
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you'll be doing
- Reporting directly to the Property Insurance Area Manager, you'll:
- Handle cradle-to-grave Home, SME, and Commercial claims using digital evidence, including photos and video, to assess damage and scope repairs.
- Take ownership of claims up to £50,000 for Home and £15,000 for Commercial, with potential to support larger claims under supervision.
- Review digital evidence from online portals to determine rectification works and identify settlement solutions.
- Deliver exceptional customer service, helping to drive market-leading Net Promoter Scores.
- Support surge deployment needs and provide back-office assistance as required.
- Apply your expertise in policy interpretation, quantum assessment, fraud detection, and modern construction methods.
- Ensure compliance with policy cover, reserving, GDPR, payments, and other regulatory and operational requirements.
- Identify and pursue subrogated recovery opportunities through thorough investigation.
- Act as a technical point of referral for claims requiring scope variations.
- Assist in resolving customer complaints by owning informal issues and contributing to complaint summaries.
- Build strong internal relationships, supporting office-based handlers and operational teams.
- Embrace and uphold Consumer Duty principles in all claim decisions.
- Own your personal development and maintain professional capability.
- Contribute to the company's vision of making insurance personal, inclusive, and a force for good.
- Recognise and manage risks within your remit in line with the DLG risk framework.
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
What you'll need
- Proven experience in handling Home, SME, and Commercial property insurance claims.
- Strong knowledge of policy interpretation and insurance principles.
Desk-Based Loss Adjuster in Ledston employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk-Based Loss Adjuster in Ledston
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at DLG. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your claims handling skills. Be ready to discuss specific cases you've worked on and how you tackled challenges. Show us your expertise!
✨Tip Number 3
Don’t forget to showcase your customer service skills! DLG values exceptional service, so think of examples where you went above and beyond for clients. We want to see that passion!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there. Let’s get you that Desk-Based Loss Adjuster position!
We think you need these skills to ace Desk-Based Loss Adjuster in Ledston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Desk-Based Loss Adjuster role. Highlight your experience with Home, SME, and Commercial claims, and don’t forget to mention any relevant digital tools you’ve used!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with DLG’s mission of putting customers at the heart of everything. Keep it engaging and personal!
Showcase Your Customer Service Skills: Since exceptional customer service is key for this role, make sure to include examples of how you've gone above and beyond for clients in your application. We love seeing candidates who can demonstrate their commitment to customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Direct Line Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Home, SME, and Commercial property insurance claims. Be ready to discuss specific cases you've handled and how you approached them. This will show that you not only understand the theory but also have practical experience.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples of how you've gone above and beyond for clients in the past. Think about situations where you resolved complaints or improved customer satisfaction—these stories will resonate well with the interviewers.
✨Familiarise Yourself with Digital Evidence
As the role involves assessing damage using digital evidence, be prepared to discuss your experience with tools and techniques for reviewing photos and videos. If you can demonstrate your ability to leverage technology in claims handling, you'll stand out as a strong candidate.
✨Embrace the Company Culture
DLG values personal development and inclusivity, so do your homework on their company culture. Be ready to share how you align with their vision of making insurance personal and how you plan to contribute to that goal. This shows you're not just looking for a job, but a place where you can grow and make a difference.
