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- Tasks: Help customers get back on the road by diagnosing and fixing vehicle issues.
- Company: Join Green Flag, a leading roadside assistance provider with a customer-first approach.
- Benefits: Competitive salary, generous holidays, and discounts on insurance and travel.
- Other info: Flexible work-life balance and a commitment to diversity and inclusion.
- Why this job: Enjoy a fulfilling role with variety and the chance to make a real difference.
- Qualifications: Must be 21+, hold a driving licence, and have vehicle maintenance experience.
The predicted salary is between 40000 - 48000 £ per year.
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you will be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
What you’ll be doing
This is a permanent role in Epsom, Brixton, Streatham, Wandsworth, Putney, Brentford, Hounslow, Egham, Surbiton, Cobham, Tadworth, Leatherhead and Chertsey. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime.
You will start your day from your home with a Green Flag vehicle. You will assist customers whose vehicles need to get back on the road, whether it be out of fuel, requiring a tyre repair/change or a new battery. You will diagnose the problem and understand the requirements to resolve it, giving them the confidence to head off on their journey with no further interruptions.
What you’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques
- Display and utilise best practice and first-class Health & Safety behaviours
- Collaboration with dispatch team to improve the customer claims journey
- Use self-initiative
Benefits
We offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best and offering real choice, flexibility, and a greater work-life balance.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
Roadside Patrol Technician in Leatherhead employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol Technician in Leatherhead
✨Tip Number 1
Get to know the company! Research Green Flag and DLG, understand their values, and think about how your skills as a Roadside Patrol Technician can align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! As a technician, you might face hands-on tests. Brush up on your vehicle repair techniques and be ready to showcase your problem-solving skills in real-time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Green Flag.
We think you need these skills to ace Roadside Patrol Technician in Leatherhead
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical knowledge and experience in vehicle maintenance. We want to see how you can apply your skills to help our customers get back on the road.
Emphasise Customer Care: Since we put customers at the heart of everything we do, share examples of how you've demonstrated empathy and achieved positive outcomes for customers in previous roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Roadside Patrol Technician role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle maintenance and repair. Be ready to discuss specific scenarios where you've successfully diagnosed and resolved issues, as this will show your expertise and confidence in the role.
✨Show Empathy
Since you'll be dealing with customers who may be stressed about their breakdowns, it's crucial to demonstrate empathy during the interview. Share examples of how you've handled difficult situations in the past and how you prioritise customer satisfaction.
✨Understand the Company Culture
Familiarise yourself with DLG's values and mission, especially their focus on putting customers at the heart of everything they do. Tailor your responses to reflect how your personal values align with theirs, which will help you stand out as a candidate.
✨Ask Smart Questions
Prepare thoughtful questions to ask your interviewers about the role and the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about the team dynamics or opportunities for professional development.