Home Trading Manager

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What We're Looking For

We have an exciting opportunity to join our PCW Home Team.

What You'll Be Doing

This role will be reporting directly to the Head of Home PCW. You’ll be responsible for driving and shaping the trading landscape for our PCW Home brands to deliver outstanding customer and commercial outcomes and managing business opportunities that help us achieve the Home PCW Product Roadmap.

• Playing a leading role in the PCW Home team to drive delivery of our PCW Home Trading and product roadmap and drive profitable growth.
• Identifying and driving new product development opportunities in line with customer demand, market changes and the overall Home strategy to enable our brands to win in the PCW market.
• Creating, shaping and delivering the product development roadmap, gaining sign‑off through the product governance framework.
• Managing stakeholder deliverables in line with the project plan, effectively communicating and finding solutions to overcome delivery barriers.
• Deeply understanding and monitoring trading MI to initiate, develop and evaluate test‑and‑learn trading and product development initiatives that improve commercial performance for our Home PCW brands.
• Contributing to trading meetings with matrix‑managed stakeholders to understand and challenge current performance trends, identify potential risks and suggest appropriate trading responses.
• Leading on financial aspects such as budgeting, planning, commercial trading and business case production, managing trade‑offs between customer and commercial outcomes and strategies.
• Challenging, shaping and aligning the trading and product strategy and roadmap across key channels including Digital, PCWs and Operations.
• Identifying and offering solutions for customer problems and eradicating pain points across the end‑to‑end experience, aligning our proposition to brand values.
• Building a deep understanding of the regulatory landscape and identifying implications on business models, products and processes.
• Actively seeking out and bringing the ‘voice of the customer’ into all activities, ensuring customer outcomes are considered and customer best‑interest rules are adhered to when decisions are made.
• Being aware of and complying with the rules and requirements of the Financial Conduct Authority (FCA) and any other legal, regulatory or risk‑management frameworks, keeping abreast of any changes.

Requirements

• Continuous improvement approach, actively seeking new ways of working to deliver better Home Insurance solutions.
• Strong customer focus, with the ability to understand and respond to customer needs in a changing market.
• Commercial and market awareness, with experience applying insight to improve products or outcomes.
• Proven ability to work collaboratively with a wide range of internal and external stakeholders.
• Demonstrated enthusiasm, drive and curiosity, with a proactive mindset and willingness to challenge the status quo.

Ways of Working

Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.

Benefits

• Employer‑contributed pension
• Annual company bonus
• Discounts on Insurance products
• Generous holiday allowance
• Flexible benefits package including optional health and dental insurance
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• And many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Equal Opportunities

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We recognise and embrace people that work in different ways, and if you need adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.