HGV Class C Driver

About the role

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. From technical capability to customer relations, here you’ll find a place where you can really thrive.

What You’ll Do

Our HGV drivers are kept busy in this role to get our customers back on the road quickly. You will work within a team of other drivers reporting to your Transport Controller. As a Class C Driver you will collect and deliver vehicles before and after repair, working to deadlines to meet our customers’ needs.

• You will have responsibility for collecting and delivering cars within the agreed timescales, ensuring that the customer receives the very best possible service on collection and delivery of their car, ensuring all cash and credit card transactions are accounted for and that all transactions are processed following company procedures.
• You will complete forms to indicate any damage on the car and specify accident‑related damage, highlight any old damage, take digital photographs, and gain a signature from the customer.
• You will highlight any defects identified during loading/unloading of vehicles or as identified at the handover of the vehicle to the customer and bring them to the attention of the Production Manager.
• You will also ensure all jobs are referenced and filed on completion of job.

What You’ll Need

This is a permanent role, 45 hours a week.

• HGV Class C driver
• Experience driving HGV class 2 vehicles and within recovery.
• Great customer‑handling skills and a customer‑focused attitude.
• Knowledge of the area local to our repair centre.
• A current valid driving licence that meets the fleet insurance criteria and a Class ‘C’ LGV Licence.
• A Driver Certificate of Professional Competence (CPC).

Health and Safety and working to industry standards is important to us. We always ensure our teams and customers’ safety at each stage of the repair process, ensuring tasks are carried out in compliance with Health and Safety, following Audatex estimates, observing DLGAS ways of working and BS 10125 procedures.

Benefits

We offer a range of benefits designed to suit your lifestyle:

• 9 % employer‑contributed pension
• 50 % off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme – lease a brand‑new electric or plug‑in hybrid car in a tax‑efficient way
• Generous holidays
• Buy‑as‑you‑earn share scheme
• Employee discounts and cashback
• And many more.

Equal Opportunity

Direct Line Group is an equal‑opportunity employer and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We recognise and embrace people who work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.