At a Glance
- Tasks: Handle complex property claims and support team development in a dynamic environment.
- Company: Join Direct Line, a leading insurance provider committed to customer-centric values.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and flexible benefits.
- Other info: Hybrid working model with at least 50% office time and great career growth opportunities.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Strong commercial insurance background and excellent stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
Senior Commercial Property Claims Handler Glasgow - Hybrid (at least 50% office-based) Full Time, Permanent Position.
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you'll be doing
- Triage new large and technical property claims.
- Manage end-to-end handling of retained technical claims.
- Spot and elevate potential fraudulent activity.
- Investigate claims, negotiate indemnity and liability, and identify recovery opportunities.
- Help shape and improve our overall claims handling strategy.
- Support technical development through case clinics, audits, and sharing legal/technical updates.
- Maintain strong control of indemnity spend and accurate reserving.
- Manage customer and third-party expectations throughout the claim lifecycle.
- Meet all regulatory timescales and compliance requirements.
- Act as a technical mentor and referral point for colleagues.
- Focus on your own development to support our centre-of-excellence standards.
- Keep customer experience and Consumer Duty principles at the core of your work.
- Achieve departmental targets and contribute to team performance.
What you’ll need
- Strong commercial insurance background.
- Confident in recognising and investigating potential fraud indicators.
- Solid understanding of core insurance principles, policy coverage and industry practices.
- Excellent stakeholder management skills, with the ability to build effective relationships.
- Experience coaching, supporting or mentoring colleagues to develop their capability.
Ways of Working
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
Benefits
- Employer contributed pension
- Annual company bonus
- Discounts on Insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Equal Opportunity
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
Senior Property Claims Lead — Commercial, Hybrid in Glasgow employer: Direct Line Group
Direct Line is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to advance their careers in the insurance sector. With a hybrid working model, generous benefits including an employer-contributed pension and annual bonuses, and a commitment to inclusivity, employees are empowered to thrive both personally and professionally. Join us in Glasgow, where you can make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Claims Lead — Commercial, Hybrid in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Direct Line. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to discuss how you can contribute to their mission of putting customers at the heart of everything they do.
✨Tip Number 3
Showcase your expertise! Bring examples of your past work, especially those that highlight your ability to handle complex claims and mentor others. This will demonstrate your fit for the Senior Commercial Property Claims Handler role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Direct Line.
We think you need these skills to ace Senior Property Claims Lead — Commercial, Hybrid in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Commercial Property Claims Handler role. Highlight your commercial insurance background and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your ability to manage complex claims and mentor others.
Showcase Your Stakeholder Management Skills:We love candidates who can build strong relationships! In your application, give examples of how you've effectively managed stakeholders in the past. This will show us you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Direct Line Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial property claims, especially those valued up to £50,000. Be ready to discuss specific cases you've handled and how you triaged or managed complex claims. This will show that you’re not just familiar with the process but also have hands-on experience.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built effective relationships with stakeholders in previous roles. Think about times when you had to manage expectations or negotiate outcomes. This is crucial for a Senior Commercial Property Claims Handler, so make it a key part of your discussion.
✨Demonstrate Your Mentoring Experience
Since the role involves coaching and supporting colleagues, come prepared with examples of how you've mentored others in the past. Highlight any case clinics or training sessions you've led, as this will illustrate your ability to develop technical capability within a team.
✨Understand the Importance of Compliance
Familiarise yourself with regulatory timescales and compliance requirements relevant to the insurance industry. Be ready to discuss how you’ve ensured compliance in your previous roles and how you plan to maintain these standards at Direct Line.
