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- Tasks: Manage customer inquiries and ensure a smooth experience while handling policy updates.
- Company: Leading UK insurance provider with a focus on customer satisfaction.
- Benefits: Competitive salary, FREE breakdown cover, and flexible hybrid work environment.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
The predicted salary is between 24570 - 24570 £ per year.
A leading UK insurance provider is seeking a Sales, Service and Retentions Advisor in Glasgow. This full-time position offers a competitive salary of £24,570 and excellent benefits including FREE breakdown cover.
You will manage customer inquiries, handle policy updates, and ensure a smooth customer experience.
Ideal candidates will have a background in customer service, strong IT skills, and a passion for helping others. Join our hybrid team and enjoy a flexible work environment.
Hybrid Customer Service & Retentions Advisor in Glasgow employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service & Retentions Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can really give you an edge when applying for that Customer Service & Retentions Advisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their customer service approach and think about how your experience aligns with their needs. We want you to shine when discussing how you can enhance the customer experience!
✨Tip Number 3
Practice common interview questions related to customer service scenarios. Think about times you've gone above and beyond for a customer or resolved a tricky situation. This will help us see your passion for helping others in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hybrid Customer Service & Retentions Advisor in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your passion for helping others and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our hybrid team!
How to prepare for a job interview at Direct Line Group
✨Know the Company Inside Out
Before your interview, take some time to research the insurance provider. Understand their values, services, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to manage inquiries and ensure a smooth customer experience.
✨Brush Up on IT Skills
Since strong IT skills are essential for this role, make sure you're comfortable with common software and tools used in customer service. If there are any specific systems mentioned in the job description, try to familiarise yourself with them beforehand.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the position. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
