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For Companies At a Glance
- Tasks: Visit customers in London or Croydon, handle claims, and provide outstanding service.
- Company: Join Direct Line Group, a leading insurance provider focused on customer care and innovation.
- Benefits: Enjoy a company car, generous holidays, and discounts on insurance plus a 9% pension contribution.
- Why this job: Make a real impact by helping customers in need while developing your skills in a supportive environment.
- Qualifications: Experience in loss adjusting and a full UK driving licence are essential.
- Other info: Embrace diversity and inclusivity in a workplace that values your unique contributions.
The predicted salary is between 36000 - 60000 £ per year.
Field Loss Adjuster
London or Croydon Area
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What You\’ll Be Doing
We are currently in the market for a Loss Adjuster – a home-based position, visiting our customers in the London or Croydon area. Postcodes covered include: CR, BR, GU, RH, RG, PO, and SO. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.
Reporting Directly To The Field Manager You\’ll
- Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
- Review digital evidence submitted via our online claims portal
- Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
- Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
- Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
- Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
- Recommend optimal settlement routes, using supply chain options where appropriate
- Support complaint resolution by facilitating field visits and handling informal complaints directly
- Determine and advise on rectification works, acting as a technical point of contact for scope variations
- Carry out investigations to assist with potential subrogated recoveries
- Collaborate with Operational teams and offer guidance to office-based claims handlers
- Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
- Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
- Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
- Continuously develop your own technical expertise and knowledge of insurance practices
What You’ll Need
- Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
- Strong understanding of insurance principles, policy interpretation, and coverage assessment
- Excellent knowledge of buildings and contents quantum and current construction methods
- Confident in creating repair propositions and negotiating settlements
- Located in and/or around the London area, as this is where your customers will be based and your on-site visits will take place
- Full UK driving licence and flexibility to travel as required
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- Annual company bonus of up to 10%
- Company car
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
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Field Loss Adjuster - London or Croydon Area employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Loss Adjuster - London or Croydon Area
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Understanding the local area will not only help you during customer visits but also demonstrate your commitment to the role and your potential employer.
✨Tip Number 2
Brush up on your knowledge of insurance principles and property claims. Being well-versed in these areas will allow you to engage confidently during interviews and showcase your expertise, which is crucial for a Field Loss Adjuster.
✨Tip Number 3
Network with professionals in the insurance and loss adjusting sectors. Attend local industry events or join relevant online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully handled complex claims or provided exceptional customer service. This will illustrate your problem-solving skills and ability to work under pressure, both of which are essential for this role.
We think you need these skills to ace Field Loss Adjuster - London or Croydon Area
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Loss Adjuster position. Understand the key responsibilities and required skills, such as experience in field-based loss adjusting and knowledge of insurance principles.
Tailor Your CV: Customise your CV to highlight relevant experience in loss adjusting, particularly in Home, SME, and Commercial property claims. Emphasise your understanding of insurance principles and any technical expertise you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex claims. Mention your location in relation to the London or Croydon area and your full UK driving licence, as these are essential for the role.
Highlight Soft Skills: In your application, don't forget to mention soft skills such as communication, negotiation, and problem-solving abilities. These are crucial for delivering outstanding customer service and resolving complaints effectively.
How to prepare for a job interview at Direct Line Group
✨Know Your Insurance Basics
Make sure you brush up on your understanding of insurance principles, policy interpretation, and coverage assessment. Being able to discuss these topics confidently will show that you have the necessary knowledge for the role.
✨Demonstrate Customer Service Skills
Since the role involves supporting customers, especially those in vulnerable situations, be prepared to share examples of how you've delivered outstanding customer service in the past. Highlight your ability to empathise and resolve issues effectively.
✨Familiarise Yourself with the Area
As this position requires field visits in the London or Croydon area, it’s beneficial to know the postcodes and any relevant local information. This shows your commitment and readiness to engage with customers in their environment.
✨Prepare for Technical Questions
Expect questions related to building repairs, construction methods, and claims handling. Be ready to discuss your experience with complex or high-value cases, as well as your approach to negotiating settlements.
