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For Companies At a Glance
- Tasks: Conduct field visits, support customers, and handle complex claims in London or Croydon.
- Company: Join Direct Line Group, a leading insurance provider focused on customer care and innovation.
- Benefits: Enjoy a company car, annual bonuses, discounts, and flexible work-life balance options.
- Why this job: Make a real impact by helping customers in need while developing your skills in a supportive environment.
- Qualifications: Experience in loss adjusting and a full UK driving licence are essential for this role.
- Other info: Embrace diversity and inclusivity in a workplace that values your unique contributions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Field Loss Adjuster â London or Croydon AreaJoin to apply for the Field Loss Adjuster â London or Croydon Area role at Direct Line Group .
DPGL is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining us, you\âll have the opportunity to be recognised for your skills, encouraged to build upon them, and empowered to do your absolute best.
What You\âll Be Doing
Conduct field visits to support customers, including those in vulnerable situations and adâhoc cases.
Review digital evidence submitted via our online claims portal.
Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office.
Take ownership of Home, SME & Commercial claims, including complex or highâvalue cases under supervision when above authority.
Deliver outstanding customer service to help achieve marketâleading Net Promoter Scores.
Support Disaster Restoration and Recovery teams by validating field claims and ensuring costâeffective indemnity solutions.
Recommend optimal settlement routes, using supply chain options where appropriate.
Support complaint resolution by facilitating field visits and handling informal complaints directly.
Determine and advise on rectification works, acting as a technical point of contact for scope variations.
Carry out investigations to assist with potential subrogated recoveries.
Collaborate with operational teams and offer guidance to officeâbased claims handlers.
Provide technical support to Area Managers and help maintain relationships with the Home Repair Network.
Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity and reserving.
Track and deliver on key business metrics and risk responsibilities within the DLG risk framework.
Continuously develop your own technical expertise and knowledge of insurance practices.
What You\âll Need
Proven experience in fieldâbased loss adjusting across Home, SME and Commercial property claims.
Strong understanding of insurance principles, policy interpretation and coverage assessment.
Excellent knowledge of buildings and contents quantum and current construction methods.
Confident in creating repair propositions and negotiating settlements.
Located in and/or around the London area, as this is where your customers will be based and your onâsite visits will take place.
Full UK driving licence and flexibility to travel as required.
Benefits
9% employerâcontributed pension.
Annual company bonus of up to 10%.
Company car.
50% off home, motor and pet insurance, plus Green Flag breakdown cover.
Additional optional Health and Dental insurance.
EV car scheme allowing all colleagues to lease a brand new electric or plugâin hybrid car in a taxâefficient way.
Generous holidays.
Buyâasâyouâearn share scheme.
Employee discounts and cashback.
Plus, many more.
We want everyone to get the most out of their time at DLG. Supporting our people to work at their best â whatever that looks like â and offering real choice, flexibility, and a greater workâlife balance means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn; they\âre about recognising who you are and the life you live.
Hours: 35 hours.
Direct Line Group is an equal opportunity employer. We think diversity of background and thinking is a big strength in our people. We\âre delighted to feature as one of the UK\âs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\âre more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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Field Loss Adjuster - London or Croydon Area employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Field Loss Adjuster - London or Croydon Area
â¨Tip Number 1
Familiarise yourself with the specific postcodes covered in the role, such as CR, BR, GU, RH, RG, PO, and SO. This knowledge will not only help you understand the area better but also demonstrate your commitment to the position during any discussions.
â¨Tip Number 2
Network with professionals in the insurance and loss adjusting sectors. Attend local industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Field Loss Adjuster role.
â¨Tip Number 3
Brush up on your knowledge of current construction methods and insurance principles. Being well-versed in these areas will not only boost your confidence but also prepare you for technical discussions during interviews.
â¨Tip Number 4
Prepare to discuss your experience with customer service, especially in challenging situations. Highlighting your ability to handle vulnerable customers and complex claims will set you apart as a candidate who can excel in this role.
We think you need these skills to ace Field Loss Adjuster - London or Croydon Area
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in field-based loss adjusting, particularly in Home, SME, and Commercial property claims. Use specific examples to demonstrate your understanding of insurance principles and your ability to negotiate settlements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to helping clients in vulnerable situations. Mention your familiarity with the London or Croydon area and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have any certifications or qualifications related to loss adjusting or insurance, be sure to include them in your application. This will help set you apart from other candidates and show your dedication to the field.
Showcase Soft Skills: In your application, emphasise soft skills such as communication, problem-solving, and empathy. These are crucial for a role that involves interacting with customers and resolving complaints effectively.
How to prepare for a job interview at Direct Line Group
â¨Know Your Claims
Familiarise yourself with the types of claims you will be handling, especially in Home, SME, and Commercial property. Be prepared to discuss your previous experiences and how they relate to the role.
â¨Demonstrate Customer Focus
Since this role involves supporting customers, especially those in vulnerable situations, think of examples where you've provided outstanding customer service. Highlight your ability to empathise and resolve issues effectively.
â¨Understand Insurance Principles
Brush up on your knowledge of insurance principles, policy interpretation, and coverage assessment. Being able to articulate these concepts during the interview will show your expertise and confidence in the field.
â¨Prepare for Technical Questions
Expect questions related to building repairs, construction methods, and negotiating settlements. Prepare to discuss specific cases where you've had to create repair propositions or handle complex claims.
