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For Companies At a Glance
- Tasks: Visit customers, review claims, and deliver outstanding service in the London or Croydon area.
- Company: Join Direct Line Group, a leader in the insurance industry with a focus on diversity.
- Benefits: Enjoy a competitive salary, company car, generous holidays, and employee discounts.
- Why this job: Make a real difference by supporting customers in need and resolving their claims.
- Qualifications: Experience in loss adjusting and a strong understanding of insurance principles required.
- Other info: Flexible working hours and opportunities for professional growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Field Loss Adjuster
London or Croydon Area
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you\’ll be doing
We are currently in the market for a Loss Adjuster – a home-based position, visiting our customers in the London or Croydon area. Postcodes covered include: CR, BR, GU, RG, PO, and SO. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.
Reporting directly to the Field Manager you\’ll:
Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
Review digital evidence submitted via our online claims portal
Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
Recommend optimal settlement routes, using supply chain options where appropriate
Support complaint resolution by facilitating field visits and handling informal complaints directly
Determine and advise on rectification works, acting as a technical point of contact for scope variations
Carry out investigations to assist with potential subrogated recoveries
Collaborate with Operational teams and offer guidance to office-based claims handlers
Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
Continuously develop your own technical expertise and knowledge of insurance practices
What you’ll need
Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
Strong understanding of insurance principles, policy interpretation, and coverage assessment
Excellent knowledge of buildings and contents quantum and current construction methods
Confident in creating repair propositions and negotiating settlements
Located in and/or around the London area, as this is where your customers will be based and your on-site visits will take place
Full UK driving licence and flexibility to travel as required
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
Annual company bonus of up to 10%
Company car
50% off home, motor and pet insurance, plus Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
#LI-Hybrid
#LI-CL2
Field Loss Adjuster - London or Croydon Area employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Loss Adjuster - London or Croydon Area
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work as loss adjusters. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to field loss adjusting. Think about your past experiences and how they relate to the role. We want you to showcase your skills and confidence when discussing complex claims and customer service.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance of landing that Field Loss Adjuster role. We love seeing candidates who are proactive and engaged with our company. Plus, it makes it easier for us to track your application!
We think you need these skills to ace Field Loss Adjuster - London or Croydon Area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Loss Adjuster role. Highlight your field-based loss adjusting experience and any relevant insurance knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for us at Direct Line Group.
Showcase Your Customer Service Skills: Since this role involves supporting customers, be sure to mention any previous experience where you've delivered outstanding customer service. We love candidates who can demonstrate empathy and problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance principles and property claims. Familiarise yourself with the specifics of Home, SME, and Commercial claims, as well as current construction methods. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves supporting customers, especially those in vulnerable situations, be prepared to discuss your previous experiences in delivering outstanding customer service. Think of examples where you've gone above and beyond to help someone out.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would handle complex claims or resolve complaints. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you've worked effectively with others in the past. Highlight any experience you have in guiding colleagues or working alongside operational teams to achieve common goals.
