At a Glance
- Tasks: Visit customers in London or Croydon, conduct field visits, and support claims.
- Company: Join Direct Line Group, a leading insurance provider focused on customer care and innovation.
- Benefits: Enjoy a company car, annual bonuses, discounts, and flexible work-life balance.
- Other info: Diversity is celebrated here; we welcome unique backgrounds and perspectives.
- Why this job: Make a real impact by helping customers in need while developing your skills in a supportive environment.
- Qualifications: Experience in loss adjusting, strong insurance knowledge, and a full UK driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
Field Loss Adjuster
London or Croydon Area
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you\'ll be doing
We are currently in the market for a Loss Adjuster - a home-based position, visiting our customers in the London or Croydon area. Postcodes covered include: CR, BR, GU, RG, PO, and SO. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.
Reporting directly to the Field Manager you\'ll:
Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
Review digital evidence submitted via our online claims portal
Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
Recommend optimal settlement routes, using supply chain options where appropriate
Support complaint resolution by facilitating field visits and handling informal complaints directly
Determine and advise on rectification works, acting as a technical point of contact for scope variations
Carry out investigations to assist with potential subrogated recoveries
Collaborate with Operational teams and offer guidance to office-based claims handlers
Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
Continuously develop your own technical expertise and knowledge of insurance practices
What you’ll need
Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
Strong understanding of insurance principles, policy interpretation, and coverage assessment
Excellent knowledge of buildings and contents quantum and current construction methods
Confident in creating repair propositions and negotiating settlements
Located in and/or around the London area, as this is where your customers will be based and your on-site visits will take place
Full UK driving licence and flexibility to travel as required
Benefits
We recognise we wouldn\'t be where we are today without our colleagues, that\'s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
Annual company bonus of up to 10%
Company car
50% off home, motor and pet insurance, plus Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\'re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\'re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
#LI-Hybrid
#LI-CL2
Field Loss Adjuster - London or Croydon Area in Bromley employer: Direct Line Group
Direct Line Group is an exceptional employer that prioritises employee well-being and professional growth, offering a range of benefits including a company car, annual bonuses, and generous holiday allowances. With a strong commitment to diversity and inclusion, the company fosters a supportive work culture where employees are encouraged to be themselves and thrive in their careers. Located in the vibrant London or Croydon area, this role provides the opportunity to make a meaningful impact while enjoying a flexible work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Field Loss Adjuster - London or Croydon Area in Bromley
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Direct Line Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Direct Line Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Field Loss Adjuster - London or Croydon Area in Bromley
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Direct Line Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Direct Line Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Direct Line Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Direct Line Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Direct Line Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Direct Line Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
