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For Companies At a Glance
- Tasks: Visit customers in London or Croydon, conduct field visits, and support claims.
- Company: Join Direct Line Group, a leading insurance provider focused on customer care and innovation.
- Benefits: Enjoy a company car, annual bonuses, discounts, and flexible work-life balance.
- Why this job: Make a real impact by helping customers in need while developing your skills in a supportive environment.
- Qualifications: Experience in loss adjusting, strong insurance knowledge, and a full UK driving licence required.
- Other info: Diversity is celebrated here; we welcome unique backgrounds and perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Field Loss Adjuster
London or Croydon Area
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you\’ll be doing
We are currently in the market for a Loss Adjuster – a home-based position, visiting our customers in the London or Croydon area. Postcodes covered include: CR, BR, GU, RG, PO, and SO. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.
Reporting directly to the Field Manager you\’ll:
Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
Review digital evidence submitted via our online claims portal
Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
Recommend optimal settlement routes, using supply chain options where appropriate
Support complaint resolution by facilitating field visits and handling informal complaints directly
Determine and advise on rectification works, acting as a technical point of contact for scope variations
Carry out investigations to assist with potential subrogated recoveries
Collaborate with Operational teams and offer guidance to office-based claims handlers
Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
Continuously develop your own technical expertise and knowledge of insurance practices
What you’ll need
Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
Strong understanding of insurance principles, policy interpretation, and coverage assessment
Excellent knowledge of buildings and contents quantum and current construction methods
Confident in creating repair propositions and negotiating settlements
Located in and/or around the London area, as this is where your customers will be based and your on-site visits will take place
Full UK driving licence and flexibility to travel as required
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
Annual company bonus of up to 10%
Company car
50% off home, motor and pet insurance, plus Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
#LI-Hybrid
#LI-CL2
Field Loss Adjuster - London or Croydon Area employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Loss Adjuster - London or Croydon Area
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Understanding the local area will not only help you during interviews but also demonstrate your commitment to the role and your potential customers.
✨Tip Number 2
Network with professionals in the insurance and loss adjusting sectors. Attend local industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Brush up on your knowledge of current construction methods and insurance principles. Being well-versed in these areas will not only boost your confidence but also show that you're proactive and knowledgeable about the field.
✨Tip Number 4
Prepare to discuss your experience with complex claims and customer service scenarios. Think of specific examples where you've successfully navigated challenges, as this will highlight your suitability for the role during any interviews.
We think you need these skills to ace Field Loss Adjuster - London or Croydon Area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field-based loss adjusting, particularly in Home, SME, and Commercial property claims. Use specific examples to demonstrate your understanding of insurance principles and policy interpretation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex claims. Mention your familiarity with the London or Croydon area and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise skills such as negotiation, technical expertise in construction methods, and your ability to create repair propositions. These are crucial for the role and should be clearly stated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a role that involves compliance and regulatory standards.
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Make sure you have a solid understanding of field loss adjusting, especially in relation to Home, SME, and Commercial property claims. Brush up on insurance principles and be ready to discuss your experience with complex cases.
✨Showcase Your Customer Service Skills
Since this role involves visiting customers, highlight your ability to provide outstanding customer service. Prepare examples of how you've helped clients in vulnerable situations or resolved complaints effectively.
✨Demonstrate Technical Knowledge
Be prepared to discuss current construction methods and how they relate to claims. Show that you can create repair propositions and negotiate settlements confidently, as these are key aspects of the job.
✨Familiarise Yourself with the Area
Since the role is based in London or Croydon, it’s beneficial to know the local area and postcodes covered. This will show your commitment and readiness to engage with customers in their environment.
