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- Tasks: Manage property insurance claims from start to finish, using digital tools to assess damage.
- Company: Join Direct Line Group, a leading insurer committed to making insurance personal and inclusive.
- Benefits: Enjoy flexible hybrid work, generous holidays, and discounts on insurance and travel.
- Why this job: Be part of a supportive team that values your skills and promotes personal development.
- Qualifications: Experience in handling property insurance claims and strong knowledge of insurance principles required.
- Other info: DLG is an equal opportunity employer, celebrating diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Location: Glasgow, Leeds or Manchester - Hybrid (2 days a week in the office)
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you'll be doing
- Reporting directly to the Property Insurance Area Manager, you'll:
- Handle cradle-to-grave Home, SME, and Commercial claims using digital evidence, including photos and video, to assess damage and scope repairs
- Take ownership of claims up to £50,000 for Home and £15,000 for Commercial, with potential to support larger claims under supervision
- Review digital evidence from online portals to determine rectification works and identify settlement solutions
- Deliver exceptional customer service, helping to drive market-leading Net Promoter Scores
- Support surge deployment needs and provide back-office assistance as required
- Apply your expertise in policy interpretation, quantum assessment, fraud detection, and modern construction methods
- Ensure compliance with policy cover, reserving, GDPR, payments, and other regulatory and operational requirements
- Identify and pursue subrogated recovery opportunities through thorough investigation
- Act as a technical point of referral for claims requiring scope variations
- Assist in resolving customer complaints by owning informal issues and contributing to complaint summaries
- Build strong internal relationships, supporting office-based handlers and operational teams
- Embrace and uphold Consumer Duty principles in all claim decisions
- Own your personal development and maintain professional capability
- Contribute to the company's vision of making insurance personal, inclusive, and a force for good
- Recognise and manage risks within your remit in line with the DLG risk framework
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What you’ll need
- Proven experience in handling Home, SME, and Commercial property insurance claims
- Strong knowledge of policy interpretation and insurance principles & practices
- Ability to assess buildings and contents quantum with accuracy and confidence
- Skilled in negotiating settlements and managing end-to-end claim journeys
- Familiarity with current construction methods and repair scoping
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- Annual company bonus of up to 10%
- 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance, plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Desk-based Loss Adjuster employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk-based Loss Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends in property insurance claims, especially regarding digital evidence and modern construction methods. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in property claims. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled claims in the past, focusing on your negotiation skills and customer service experience. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Research Direct Line Group's values and their approach to making insurance personal and inclusive. Tailoring your conversation to reflect these values during interviews can show that you're a great cultural fit for the company.
We think you need these skills to ace Desk-based Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling Home, SME, and Commercial property insurance claims. Use specific examples that demonstrate your knowledge of policy interpretation and your ability to assess claims accurately.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in delivering exceptional customer service and managing end-to-end claim journeys.
Showcase Relevant Skills: Emphasise your negotiation skills and familiarity with current construction methods. Provide examples of how you've successfully managed claims and resolved customer complaints in the past.
Highlight Personal Development: Mention any ongoing professional development or training related to insurance principles and practices. This shows your commitment to personal growth and aligns with the company's vision of empowering employees.
How to prepare for a job interview at Direct Line Group
✨Know Your Claims Inside Out
Make sure you have a solid understanding of Home, SME, and Commercial property insurance claims. Be prepared to discuss your previous experiences in handling these types of claims and how you approached them, especially focusing on your ability to assess damage and negotiate settlements.
✨Demonstrate Customer Service Skills
Since exceptional customer service is key for this role, think of examples where you've gone above and beyond for clients. Be ready to explain how you would handle difficult situations or complaints, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Familiarise Yourself with Digital Evidence
As the role involves using digital evidence like photos and videos, brush up on how to effectively interpret and utilise this information in your assessments. You might be asked to provide insights on how you would approach reviewing digital evidence during the interview.
✨Embrace the Company Culture
DLG values inclusivity and personal development, so be sure to express your alignment with these principles. Share your thoughts on how you can contribute to making insurance more personal and inclusive, and highlight any experiences that demonstrate your commitment to these values.
