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For Companies At a Glance
- Tasks: Handle home and commercial claims, ensuring excellent customer service and compliance.
- Company: Join Direct Line Group, a leading insurance provider committed to inclusivity and personal development.
- Benefits: Enjoy 22 days holiday, discounts on insurance, EV car scheme, and flexible working options.
- Why this job: Be part of a supportive team that values your skills and promotes work-life balance.
- Qualifications: Knowledge of property insurance claims and strong communication skills are essential.
- Other info: Hybrid working model with at least 2 days in the office for collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Desk Adjuster Claims Handler
Glasgow or Leeds – Hybrid (at least 50% office-based)
Full Time, Permanent Position
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you\’re already part of DLG or thinking about joining us, you\’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you\’ll be doing
Reporting directly to the Property Insurance Area Manager, you\’ll:
Handle low complexity Home & Commercial Direct claims using digital evidence, including photos and videos
Take ownership of claims up to £25,000 (Home) and £10,000 (Commercial) from cradle to grave
Use CoreLogic to scope repairs and facilitate settlement negotiations
Deliver outstanding customer service, contributing to class-leading Net Promoter Scores
Review and assess claims through an online portal, occasionally covering the portal master role
Support the wider team during surge events and help Field Insurance Adjusters with appointment bookings
Manage inbound hunt group calls and assist with informal complaint resolution
Ensure compliance with policy cover, indemnity, reserving, and GDPR requirements
Identify the best settlement solution for customers, using our supply chain where suitable
Act as a technical point of contact for scope changes and variations in rectification works
Proactively manage supplier-led claims and support subrogated recovery investigations
Work collaboratively with other Operational areas, providing guidance to office-based claim handlers
Support Customer Relations to aid complaint resolution when required
Contribute to business performance by meeting key metrics and identifying claim risks
Build and maintain your technical capability while supporting our vision of personal, inclusive insurance
Uphold Consumer Duty principles and help create a force for good within insurance
Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.
What you\’ll need
Knowledge of Home and Commercial property insurance claims
Understanding of building and contents claims, including repair methods and quantum assessment
Experience using digital tools and platforms to assess evidence and scope repairs
Excellent negotiation and communication skills to reach fair settlement outcomes
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance, plus Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
#LI-Hybrid
#LI-CL2
Desk Adjuster Claims Handler employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Adjuster Claims Handler
✨Tip Number 1
Familiarise yourself with the latest trends in property insurance claims. Understanding current market practices and digital tools will give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work as claims handlers. Attend relevant events or join online forums to gain insights and make connections that could lead to job opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to claims handling and customer service. Be ready to discuss specific scenarios where you've successfully resolved claims or improved customer satisfaction.
✨Tip Number 4
Showcase your negotiation skills by preparing examples of past experiences where you reached fair settlements. Highlighting these abilities can set you apart from other candidates during the hiring process.
We think you need these skills to ace Desk Adjuster Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling Home and Commercial property insurance claims. Emphasise your knowledge of repair methods and your ability to use digital tools effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as your negotiation skills and customer service experience.
Showcase Your Technical Skills: Since the role requires using digital evidence and platforms like CoreLogic, be sure to mention any relevant technical skills or experiences you have. This could include familiarity with online portals or digital assessment tools.
Highlight Your Soft Skills: The position requires excellent communication and negotiation skills. Provide examples in your application that demonstrate your ability to resolve complaints and work collaboratively with others, as these are key to succeeding in this role.
How to prepare for a job interview at Direct Line Group
✨Know Your Claims
Familiarise yourself with the specifics of Home and Commercial property insurance claims. Be prepared to discuss your understanding of repair methods and quantum assessment, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Digital Skills
Since the role involves using digital tools to assess evidence, make sure to highlight any experience you have with similar platforms. Discuss how you've used technology to streamline processes or improve customer service in past roles.
✨Prepare for Negotiation Scenarios
Excellent negotiation skills are essential for this position. Think of examples from your previous work where you successfully reached fair settlement outcomes. Be ready to role-play a negotiation scenario during the interview to showcase your skills.
✨Emphasise Customer Service
DLG values outstanding customer service, so be prepared to share examples of how you've contributed to high customer satisfaction in your previous roles. Highlight any metrics or feedback that demonstrate your ability to deliver exceptional service.
