At a Glance
- Tasks: Handle home and commercial claims, ensuring excellent customer service and compliance.
- Company: Join Direct Line Group, a leading insurance provider committed to inclusivity and personal growth.
- Benefits: Enjoy 22 days holiday, discounts on insurance, EV car scheme, and flexible working options.
- Other info: Hybrid work model with at least 2 days in the office; diverse and inclusive workplace.
- Why this job: Be part of a supportive team that values your skills and promotes work-life balance.
- Qualifications: Knowledge of property insurance claims and strong communication skills are essential.
The predicted salary is between 36000 - 60000 € per year.
Desk Adjuster Claims Handler – Direct Line Group
Direct Line Group is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of DLG or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What You\'ll Be Doing
- Handle low complexity Home & Commercial Direct claims using digital evidence, including photos and videos
- Take ownership of claims up to £25,000 (Home) and £10,000 (Commercial) from cradle to grave
- Use CoreLogic to scope repairs and facilitate settlement negotiations
- Deliver outstanding customer service, contributing to class‑leading Net Promoter Scores
- Review and assess claims through an online portal, occasionally covering the portal master role
- Support the wider team during surge events and help Field Insurance Adjusters with appointment bookings
- Manage inbound hunt group calls and assist with informal complaint resolution
- Ensure compliance with policy cover, indemnity, reserving, and GDPR requirements
- Identify the best settlement solution for customers, using our supply chain where suitable
- Act as a technical point of contact for scope changes and variations in rectification works
- Proactively manage supplier‑led claims and support subrogated recovery investigations
- Work collaboratively with other Operational areas, providing guidance to office‑based claim handlers
- Support Customer Relations to aid complaint resolution when required
- Contribute to business performance by meeting key metrics and identifying claim risks
- Build and maintain your technical capability while supporting our vision of personal, inclusive insurance
- Uphold Consumer Duty principles and help create a force for good within insurance
What You\'ll Need
- Knowledge of Home and Commercial property insurance claims
- Understanding of building and contents claims, including repair methods and quantum assessment
- Experience using digital tools and platforms to assess evidence and scope repairs
- Excellent negotiation and communication skills to reach fair settlement outcomes
Benefits
- 9% employer‑contributed pension
- 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
- 50% off home, motor and pet insurance, plus Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way
- Generous holidays
- Buy‑as‑you‑earn share scheme
- Employee discounts and cashback
- Plus many more
Hours: 35 hours per week
Equal Opportunity
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK\'s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Location: Glasgow or Leeds – Hybrid (at least 50% office-based, Full Time, Permanent Position)
Desk Adjuster Claims Handler in Glasgow employer: Direct Line Group
At Direct Line Group, we pride ourselves on being an excellent employer, offering a hybrid work model that promotes flexibility and work-life balance. Our commitment to employee growth is reflected in our comprehensive benefits package, which includes generous holiday allowances, health and dental insurance options, and a supportive work culture that values diversity and inclusion. Join us in Glasgow, Leeds, or Manchester, where you can thrive in a collaborative environment while making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Adjuster Claims Handler in Glasgow
✨Tip Number 1
Familiarise yourself with the latest trends in property insurance claims, especially regarding digital tools and platforms. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your negotiation skills by role-playing scenarios where you need to reach fair settlement outcomes. Being able to showcase your communication prowess can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of DLG on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your ability to manage claims and resolve complaints effectively. This will help you illustrate your problem-solving skills and customer service orientation during discussions.
We think you need these skills to ace Desk Adjuster Claims Handler in Glasgow
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Desk Adjuster Claims Handler. Familiarise yourself with the key tasks mentioned in the job description, such as handling claims, using digital tools, and delivering excellent customer service.
Tailor Your CV:Customise your CV to highlight relevant experience in property insurance claims, negotiation skills, and familiarity with digital platforms. Use specific examples that demonstrate your ability to manage claims effectively and provide outstanding customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their values, particularly in terms of customer focus and teamwork. Be sure to include any relevant achievements that illustrate your capability in handling claims.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at Direct Line Group
✨Know Your Claims
Familiarise yourself with the specifics of Home and Commercial property insurance claims. Be prepared to discuss your understanding of repair methods and quantum assessment, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Digital Skills
Since the role involves using digital tools to assess evidence, make sure to highlight any experience you have with similar platforms. Discuss how you've used technology to streamline processes or improve outcomes in previous roles.
✨Prepare for Negotiation Scenarios
Given the importance of negotiation skills in reaching fair settlement outcomes, think of examples from your past where you successfully negotiated a resolution. Be ready to explain your approach and the techniques you used to achieve a positive result.
✨Emphasise Customer Service Excellence
Outstanding customer service is key to this role. Prepare to share specific instances where you went above and beyond for a customer, and how that contributed to their satisfaction. This will show your alignment with the company's commitment to putting customers at the heart of everything they do.
