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- Tasks: Be the first point of contact for customers and ensure high-quality service during vehicle repairs.
- Company: Join a leading auto services team focused on customer satisfaction and innovation.
- Benefits: Enjoy generous holidays, employee discounts, and a 9% pension contribution.
- Why this job: Make a real impact in a dynamic environment while developing your customer service skills.
- Qualifications: 1+ years in customer service and a passion for delivering excellent support.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you\’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you\’ll find a place where you can really thrive. We\’ve got this!
45 hours a week, 6 month contract, potentially could go permanent
What you\’ll be doing
As an Office Administrator, we want you to bring your previous experience to the team. You\’ll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards, as well as working to meet our customers\\\’ needs. If you love to stay busy this role is really for you.
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Provide Service Level Agreements, ensuring customers are contacted regarding repairs
- Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework
- You will be accountable for your individual performance and also contributing to site performance.
What you\’ll need
This is a permanent role reporting to the Office Manager
The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That\’s why we\’re excited to grow our teams and looking for people to join us as an Office Administrator
All roles are at the heart of our Auto Services business and you\’ll need be enthusiastic, upbeat and committed to delivering the best repair service.
We would like you to have had previous experience in a similar role with the following skills:
- 1+ years of experience in a customer service role
As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.
Benefits
We recognise we wouldn\\\’t be where we are today without our colleagues, that\\\’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we\\\’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They\\\’re about recognising who you are and the life you live
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\\\’re delighted to feature as one of the UK\\\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you\\\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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Customer Service Advisor employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and its Auto Services. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think about how you can demonstrate your experience in handling customer queries effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your enthusiasm! DLG is looking for upbeat individuals who are committed to delivering top-notch service. During your interview, let your passion shine through and share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the DLG family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled customer interactions and resolved issues, as this role is all about being the first point of contact for our customers.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Enthusiastic!: We love enthusiasm! Let your passion for customer service shine through in your application. Share why you’re excited about the opportunity to work with us and how you can contribute to our mission.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Direct Line Group
✨Know the Company Inside Out
Before your interview, take some time to research DLG and its Auto Services team. Understand their mission, values, and the importance they place on customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for customers, prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight how you maintained high standards and contributed to customer satisfaction.
✨Demonstrate Your Enthusiasm
DLG is looking for upbeat and committed individuals. During the interview, let your passion for customer service shine through. Share why you love helping customers and how you can contribute to creating a positive experience for them.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re engaged and serious about finding the right fit for both you and DLG.
