Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with motor claims, providing tailored solutions and empathetic guidance.
- Company: Join Direct Line Group, a top inclusive employer in the UK.
- Benefits: Enjoy a competitive salary, generous holidays, and fantastic employee discounts.
- Why this job: Make a real difference by helping customers navigate their claims process.
- Qualifications: Strong team player with customer service skills and basic IT knowledge.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 24570 - 27300 £ per year.
Direct Line Group invites applications for the Customer Service Adviser - Motor Claims role. Starting salary of £24,570, increased based on skills and experience, plus additional benefits.
Contract and Hours
The standard full‑time contract is 37.5 hours per week, with shift patterns covering the following weekly operating hours:
- Monday to Friday: 08:00 – 21:00
- Saturday: 09:00 – 17:00
- Sunday: 10:00 – 17:00
What You’ll Be Doing
- Handle calls from customers and suppliers, addressing queries and finding tailored claims solutions.
- Manage claims and guide customers through the often stressful process, providing empathetic and professional support.
- Make liability decisions, set clear customer expectations and assist them in getting back on the road quickly.
- The role evolves and offers opportunities to own the full claims process.
What You’ll Need
- Capable of thriving in a dynamic, fast‑moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high‑quality work and always puts the customer first.
- Comfortable handling digital and online tasks, with solid IT skills and previous experience using Microsoft Outlook and Word.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- Contact centre experience is preferable.
- Having a valid driver’s licence and experience driving on UK roads would be beneficial but is not essential.
What You’ll Get
- Excellent benefits designed to suit you as you need them:
- 9% employer‑contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Optional Health and Dental insurance
- Generous holidays
- Buy‑as‑you‑earn share scheme
- Employee discounts and cashback
- Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
- And many more
Ways of Working
Hybrid model: 2 days a week in the Glasgow office, with remaining days working from home.
Being Yourself
Direct Line Group is an equal‑opportunity employer and is committed to diversity and inclusion. We are proud to be one of the UK’s Top 50 Inclusive Employers. If you need adjustments to the recruitment process, please let our recruitment team know – we’ll support you. This position is not eligible for a Skilled Worker visa; visa sponsorship is unavailable. Direct Line Group recognises that the benefits go beyond finances and support the whole life of our employees.
Customer Service Adviser- Motor Claims employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Motor Claims
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct Line Group. Understand their values and what they stand for, especially in customer service. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer queries and claims situations, as this is key for the Customer Service Adviser role.
✨Tip Number 3
Show off your skills! Be ready to share examples from your past experiences where you've provided outstanding customer service or managed multiple tasks effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Adviser- Motor Claims
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your experience in handling customer queries and managing claims, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t forget to mention your IT skills, especially with Microsoft Outlook and Word. We want to see how comfortable you are with digital tasks, so give us examples of how you've used these tools in previous roles.
Emphasise Teamwork: We love a strong team player! Share experiences where you've worked collaboratively with others or supported colleagues. This will help us see how you fit into our dynamic environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the process!
How to prepare for a job interview at Direct Line Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Service Adviser - Motor Claims does. Familiarise yourself with the key responsibilities like handling calls, managing claims, and providing empathetic support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your dedication to high-quality work and your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations related to motor claims. Practice your responses to common scenarios, such as dealing with an upset customer or making liability decisions. This will help you think on your feet and show your problem-solving skills during the interview.
✨Embrace the Hybrid Work Model
Since this role involves a hybrid working model, be prepared to discuss how you can effectively manage your time and tasks both in the office and at home. Highlight any previous experience you have with remote work and how you stay organised and productive in different environments.