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- Tasks: Assist customers with motor claims, providing tailored solutions and empathetic support.
- Company: Join a leading insurance company focused on customer satisfaction and employee growth.
- Benefits: Competitive salary, generous holidays, discounts, and a hybrid working model.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, team player, and a proactive attitude towards learning.
The predicted salary is between 24570 - 30000 £ per year.
Starting salary of £24,570 (increased dependent on skills and experience) plus additional benefits. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following weekly operating hours:
- Monday to Friday: 08:00 - 21:00
- Saturday: 09:00 - 17:00
- Sunday: 10:00 - 17:00
What you'll be doing: In this role, you'll handle calls from customers and suppliers, addressing queries and finding tailored claims solutions to meet each customer's unique needs. You'll manage claims and guide customers through what can often be a stressful process, providing empathetic and professional support. You’ll also be responsible for making liability decisions, setting clear customer expectations, and assisting them in getting back on the road as quickly as possible. As our business evolves, so will your role—offering opportunities to own the full claims process. Grow with us and shape your future!
What You'll Need:
- Capable of thriving in a dynamic, fast-moving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude, eager to learn and support colleagues.
- Dedicated to providing outstanding customer service—someone who takes pride in high-quality work and always puts the customer first.
- Comfortable handling digital and online tasks, with solid IT skills and previous experience using software such as Microsoft Outlook and Word.
- Open to change and innovation, with a willingness to contribute ideas that enhance the customer experience.
- Contact centre experience is preferable.
- While not essential, having a valid driver's license and experience driving on UK roads would be beneficial for this role, as it provides a better understanding of motor claims and the customer experience.
What You'll Get: We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the Glasgow office depends on your role and team, but most colleagues will be required to spend 2 days a week in the office.
Being yourself: Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Customer Service Adviser- Motor Claims employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Motor Claims
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DLG and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and addressing queries during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to empathise with customers and manage stressful situations. Share examples from your past experiences where you've gone above and beyond to help someone.
✨Tip Number 4
Apply through our website! We want to make sure your application stands out, so use our platform to showcase your skills and experience. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Customer Service Adviser- Motor Claims
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your experience in handling customer queries and managing claims, as this will show us you're a great fit for the position.
Showcase Your Skills: We want to see your IT skills shine! Mention any experience you have with software like Microsoft Outlook and Word, as well as your ability to handle digital tasks. This will help us understand how you can contribute to our team.
Emphasise Teamwork and Proactivity: Let us know about your experiences working in a team and how you've supported your colleagues. A proactive attitude is key for this role, so share examples of how you've taken initiative in past positions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Direct Line Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Adviser in Motor Claims. Familiarise yourself with common motor claims processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves handling customer queries and providing support during stressful situations, be prepared to demonstrate your empathetic approach. Think of examples from your past experiences where you've successfully managed difficult customer interactions and how you made them feel valued.
✨Highlight Teamwork
As a strong team player is essential for this role, come ready to discuss how you've collaborated with colleagues in previous jobs. Share specific instances where your proactive attitude helped improve team dynamics or customer satisfaction, showing that you can thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.