Customer Service Adviser- Greenflag Rescue

RESCUE CLAIMS ADVISOR – Starting salary of £24,570 (increased dependent on skills and experience) plus excellent benefits including FREE Green Flag Breakdown Cover! DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best. Join our Rescue Breakdown Claims Team in a dynamic, fast-paced environment where you’ll handle customer calls from the moment of claim registration through to providing essential support during their time of need, ensuring a smooth and efficient claims process. Monday to Sunday – We are a 24-hour business – Which can include various shifts between 6am – 10pm Apply now for our 2026 start dates. Full time 37.5 hours per week. What You\’ll Be Doing In this role, you’ll be the first point of contact for our customers experiencing a breakdown. You\’ll handle their calls with empathy and professionalism, gathering essential information and providing tailored solutions to get them back on the road as quickly and smoothly as possible. You\’ll manage the initial stages of their breakdown claim, guiding them through what can be a stressful time and ensuring they feel supported. You\’ll also be responsible for assessing the immediate needs of the customer, setting clear expectations about the assistance they will receive, and ensuring the appropriate breakdown recovery service is dispatched efficiently. As our business evolves, so will your role. Help us get our customers moving again and shape your future with us! What You’ll Need Able to thrive in a busy and changing environment