Complex / Multi-track Claims Handler
Complex / Multi-track Claims Handler

Complex / Multi-track Claims Handler

Bromley Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage complex claims, conduct investigations, and negotiate settlements for clients.
  • Company: Direct Line Group is evolving, focusing on customer-centric solutions in a collaborative environment.
  • Benefits: Enjoy a hybrid work model, generous holiday allowance, and up to 10% annual performance bonus.
  • Why this job: Join a diverse team that supports clients through tough times while developing your legal expertise.
  • Qualifications: Experience in claims handling or as a Legal Executive/Solicitor with knowledge of relevant legal protocols.
  • Other info: Direct Line Group values inclusivity and offers support throughout the recruitment process.

The predicted salary is between 36000 - 60000 £ per year.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.

We currently have an exciting new opportunity to join our Personal Injury Team as a Complex / Multi-track Litigator. This is a permanent and full-time position, based at our Bromley or Leeds office (hybrid working).

Responsibilities:

  • Managing a client’s claim using the firm’s technical process, documenting activities, and ensuring accurate time recording.
  • Conducting investigations into incident circumstances, legal research, and assessing claim prospects and value, consulting Counsel if necessary.
  • Providing clients with correct legal advice, managing expectations, explaining processes clearly, and ensuring fair treatment.
  • Negotiating settlements on behalf of clients and updating legal expenses providers at key stages.
  • Drafting documents for court proceedings, complying with court directions, and preparing files for hearings.
  • Instructing counsel, drafting briefs, and checking costs statements.
  • Managing risks in line with policies, procedures, and regulatory requirements.
  • Maintaining good relationships with team members, external organizations, and suppliers.
  • Supporting departmental development through continuous improvement initiatives.

Qualifications:

  • Experienced Claims handler, Legal Executive, or Solicitor.
  • Previous personal injury claims handling experience in a law firm environment.
  • Knowledge of Pre Action Protocol, CPR, Practice Directions, and relevant statutes.
  • Experience with Case Management Systems and dealing with EL/OL/PL & RTA claims.
  • Knowledge of general damages assessment guidelines and research resources.
  • Effective communication skills via phone and written formats.
  • Proven ability to meet targets, work under pressure, and manage time effectively.

Benefits:

  • Up to 10% annual performance bonus
  • 9% Private Pension
  • Insurance discounts, travel insurance, Green Flag cover
  • Health and Dental insurance options
  • EV car scheme
  • Generous holiday allowance
  • Share schemes, employee discounts, cashback

Working Arrangements:

Our hybrid model combines home and office work, with colleagues typically in the office at least 2 days a week. We prioritize flexibility and work-life balance to support your well-being and productivity.

Inclusivity:

Direct Line Group is committed to diversity and inclusion. We are an equal opportunity employer, feature as a Top 50 Inclusive Employer, and support adjustments in our recruitment process to accommodate everyone.

Complex / Multi-track Claims Handler employer: Direct Line Group

Direct Line Group is an exceptional employer that prioritises employee well-being and professional growth within a dynamic and inclusive work environment. With a strong focus on customer care, our Legal Services team offers comprehensive training and support, ensuring you are well-equipped to handle complex claims while enjoying benefits such as a generous holiday allowance, performance bonuses, and a hybrid working model that promotes work-life balance. Join us in Bromley or Leeds to be part of a collaborative culture where your contributions truly matter.
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Contact Detail:

Direct Line Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Complex / Multi-track Claims Handler

✨Tip Number 1

Familiarise yourself with the specific legal frameworks and protocols mentioned in the job description, such as Pre Action Protocol and CPR. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.

✨Tip Number 2

Network with current or former employees of Direct Line Group, especially those in the Legal Services team. Engaging in conversations can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.

✨Tip Number 3

Prepare to discuss your previous experience with personal injury claims handling in detail. Be ready to share specific examples of how you've managed complex cases, as this will showcase your expertise and suitability for the role.

✨Tip Number 4

Demonstrate your ability to work under pressure by preparing examples of how you've successfully met targets in fast-paced environments. This will highlight your resilience and time management skills, which are crucial for the Complex / Multi-track Claims Handler position.

We think you need these skills to ace Complex / Multi-track Claims Handler

Claims Handling Experience
Legal Research Skills
Knowledge of Pre Action Protocol and CPR
Document Drafting for Court Proceedings
Negotiation Skills
Client Relationship Management
Time Management
Attention to Detail
Understanding of Personal Injury Law
Experience with Case Management Systems
Effective Communication Skills
Ability to Work Under Pressure
Risk Management
Continuous Improvement Mindset

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Complex / Multi-track Claims Handler position. Tailor your application to highlight relevant experience in personal injury claims handling.

Craft a Strong CV: Your CV should clearly outline your experience as a Claims Handler or Legal Executive, focusing on your knowledge of Pre Action Protocol and relevant statutes. Use bullet points to make it easy to read and ensure it aligns with the job description.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your ability to manage claims effectively and provide excellent client service. Make sure to mention your communication skills and ability to work under pressure.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the legal field.

How to prepare for a job interview at Direct Line Group

✨Know Your Claims Inside Out

Make sure you have a solid understanding of personal injury claims, especially the Pre Action Protocol and relevant statutes. Be prepared to discuss your previous experience handling similar cases and how you approached them.

✨Demonstrate Empathy and Communication Skills

Since the role involves guiding clients through tough times, showcase your ability to communicate effectively and empathetically. Prepare examples of how you've managed client expectations and provided clear legal advice in the past.

✨Familiarise Yourself with the Company Culture

Research Direct Line Group's values and their commitment to customer service. Be ready to explain how your personal values align with theirs and how you can contribute to their mission of putting customers at the heart of everything they do.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to handle complex situations. Think of specific scenarios from your past work where you successfully negotiated settlements or managed risks, and be ready to discuss these in detail.

Complex / Multi-track Claims Handler
Direct Line Group
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  • Complex / Multi-track Claims Handler

    Bromley
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-06-19

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    Direct Line Group

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