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- Tasks: Handle Commercial Property Claims with a focus on customer satisfaction and efficient processing.
- Company: Join Direct Line Group, a leading insurance provider committed to innovation and customer care.
- Benefits: Enjoy flexible working, generous holidays, and discounts on insurance and EV leasing.
- Why this job: Be part of a supportive team that values your skills and promotes work-life balance.
- Qualifications: Strong communication skills and a passion for customer service; insurance experience is a plus.
- Other info: Hybrid role with two office days per week; inclusive workplace culture.
The predicted salary is between 28800 - 42000 £ per year.
Commercial Property Claims Handler
Manchester – Hybrid (2 days a week in the office)
Full Time, Permanent Position
Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you\’re already part of Direct Line or thinking about joining us, you\’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
What you\’ll be doing
As a Commercial Property Claims Handler, you\’ll take ownership of commercial claims from start to finish – validating, investigating and negotiating to reach the best possible outcome. You\’ll work proactively to move claims forward, choosing the right settlement route while balancing great customer experience, revenue generation and cost control.
Reporting directly to the Commercial Claims Team Leader, you\’ll:
Triage new technical and/or large claims – including Property, Subsidence, Environmental, Liability, Injury and Motor.
Handle retained technical claims end-to-end.
Spot, investigate and manage potential fraudulent claims.
Investigate and negotiate indemnity and liability, identifying opportunities for recovery.
Manage litigated cases, working closely with in-house and panel lawyers.
Own and manage risks in line with the Direct Line Group risk framework.
Control indemnity spend and reserving through effective negotiation.
Manage customer and third-party expectations throughout the lifecycle of each claim.
Maximise revenue generation, cost control and recovery opportunities to secure the best settlement.
Work within regulatory timescales and guidelines.
Act as a technical mentor and referral point to support capability development within the team.
Keep customer experience at the heart of every decision, following Treating Customers Fairly principles.
Contribute to meeting all departmental targets and measures.
Our hybrid model offers a \’best of both worlds\’ approach. When you\’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What you’ll need
Solid experience handling insurance claims.
Good understanding of indemnity, liability and recovery principles.
Good awareness of risk and the ability to follow our processes and guidelines.
Benefits
We recognise we wouldn\’t be where we are today without our colleagues, that\’s why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance, plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\’re delighted to feature as one of the UK\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you\’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
#LI-Hybrid
#LI-CL2
Commercial Property Claims Handler employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Property Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in commercial property. Understanding the nuances of claims handling will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims handling. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since delivering excellent customer experiences is crucial for this role, think of specific examples that showcase your skills.
✨Tip Number 4
Research Direct Line Group's values and recent developments. Being knowledgeable about the company will help you align your answers with their mission and demonstrate your genuine interest in the role.
We think you need these skills to ace Commercial Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance claims and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've handled claims or provided exceptional service in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your verbal and written communication skills. This could include experiences where you successfully negotiated or resolved issues.
Show Your Attention to Detail: In your application, mention instances where your attention to detail made a difference in your work. This could be in the context of processing claims or ensuring accuracy in documentation.
How to prepare for a job interview at Direct Line Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Commercial Property Claims Handler. Familiarise yourself with the claims process, including validation, investigation, negotiation, and fulfilment. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to discuss examples where you've effectively communicated with customers or colleagues. Be ready to explain how you handle difficult conversations and ensure clarity in your communications.
✨Demonstrate Attention to Detail
In a fast-paced environment, attention to detail is crucial. Prepare to share instances where your meticulousness has positively impacted your work, especially in claims handling or similar tasks. This will show that you can maintain high standards even under pressure.
✨Express Your Passion for Customer Experience
The company values delivering excellent customer experiences. Be prepared to discuss why customer satisfaction is important to you and how you have gone above and beyond to ensure clients are happy in previous roles.
