At a Glance
- Tasks: Support customers during vehicle breakdowns, providing reassurance and guidance.
- Company: Join Green Flag Rescue, a leader in customer service and support.
- Benefits: Enjoy flexible home working, generous holiday, and great discounts.
- Other info: Comprehensive training provided, with excellent career growth opportunities.
- Why this job: Make a real difference by helping people in stressful situations.
- Qualifications: Customer-focused mindset and strong communication skills required.
The predicted salary is between 26288 - 26288 € per year.
We’re recruiting full-time Rescue Claims colleagues to join our night team. This role is 37.5 hours per week and follows a rotating shift pattern of 3 nights one week, 4 nights the next, offering a great work–life balance. You’ll begin with 3 weeks of comprehensive training, delivered during daytime hours, to fully prepare you for success in the role. If you’re looking for a stable, full-time night position with structured training and a supportive team environment, this could be a great next step.
What You’ll Be Doing
- Handling inbound customer calls and acting as the first point of contact following a breakdown
- Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
- Setting clear expectations and providing tailored guidance to customers
- Coordinating and dispatching appropriate recovery assistance efficiently
- Managing the initial stages of the breakdown claim through to resolution
- Delivering a calm, empathetic, and professional service while working to performance targets
What You’ll Need
- A customer‑focused mindset with a passion for delivering excellent service
- Confidence handling calls in a fast‑paced, target‑driven environment
- Strong communication skills with a clear and professional telephone manner
- Ability to assess situations quickly and take appropriate action
- Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
- Contact centre experience is beneficial but not essential
- A full UK driving licence would be advantageous but is not required
Ways of working
This is a home‑working role, designed to support flexibility while delivering a high‑quality service to our customers.
Benefits
- 9% employer‑contributed pension
- 50% off home, motor, and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holiday allowance
- Buy As You Earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that looks beyond financial rewards, supporting flexibility, work‑life balance, and wellbeing. Our benefits are about recognising who you are and the life you live.
Be yourself
Direct Line is an equal opportunity employer, and we believe diversity of background and thinking is a real strength. We’re proud to be recognised as one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed. We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team — they’ll be happy to support you.
Claims Handler- Green Flag Rescue employer: Direct Line Group
At Direct Line Group, we pride ourselves on being an excellent employer, offering a supportive and flexible work environment for our Claims Handler – Night Agent role. With comprehensive training, a strong focus on employee wellbeing, and a commitment to diversity and inclusion, we ensure that our colleagues thrive both personally and professionally. Enjoy generous benefits, including a competitive pension scheme, discounts on insurance, and a healthy work-life balance while working from the comfort of your home.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler- Green Flag Rescue
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Green Flag Rescue. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and how you handle stressful situations.
✨Tip Number 3
Show off your soft skills! As a Claims Handler, empathy and communication are key. Be ready to share examples from your past experiences where you’ve successfully supported customers, especially in challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Claims Handler- Green Flag Rescue
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Claims Handler role!
Showcase Your Communication Skills:Since you'll be handling calls from customers in stressful situations, it's crucial to demonstrate your strong communication abilities. Use clear and professional language in your application to reflect this.
Highlight Relevant Experience:Even if you don't have direct contact centre experience, think about any roles where you've had to assess situations quickly or provide support. We love seeing how your past experiences can translate into this new role!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Direct Line Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Handler position. Familiarise yourself with the responsibilities, especially how to handle customer calls during stressful breakdown situations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, prepare examples from your past experiences where you've successfully handled customer interactions. Highlight your ability to remain calm and empathetic, especially in high-pressure scenarios, as this is crucial for a night agent.
✨Practice Your Communication Style
Given that you'll be communicating over the phone, practice speaking clearly and professionally. You might want to do mock interviews with friends or family to refine your telephone manner and ensure you can convey information effectively and confidently.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
