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For Companies At a Glance
- Tasks: Analyse claims performance and provide insights to improve decision-making.
- Company: Join Direct Line Group, a leading data-driven insurance powerhouse in the UK.
- Benefits: Enjoy flexible hybrid working, 25 days leave, and discounts on insurance.
- Other info: Diversity and inclusion are at our core; bring your authentic self to work.
- Why this job: Be part of a dynamic team using data to solve real customer problems.
- Qualifications: Experience with SQL, SAS, and data analysis in financial services is essential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Permanent DLg is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you\’re already part of DLG or thinking about joining us, you\’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
Leeds Permanent DLg is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you\\\’re already part of DLG or thinking about joining us, you\\\’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
We are looking for a Technical Analyst to join our Motor Claims Analytics team on a full-time, permanent basis. In 2024, Direct Line Group (DLG) incurred approximately £2 billion in Motor claims costs. As a Technical Analyst, you will play a critical role in helping us understand, analyse, and influence the drivers behind these costs — from frequency and types of claims to their overall severity.
We are not just looking for someone who can crunch numbers; we need a strategic thinker who can turn complex data into meaningful insight and use it to drive high‑impact decisions across the business. If you combine strong technical ability with leadership skills and a passion for performance improvement, this could be your next big move.
What you\\\’ll be doing
- Deliver clear, compelling analysis that shapes business strategy and supports key decision‑making at the highest levels (including CCO, COO, and SLT)
- Collaborate with cross‑functional teams to deliver analytics‑driven solutions to key challenges across Claims and the wider business
- Use advanced SQL and statistical techniques to interrogate datasets and identify performance trends, cost drivers, and improvement opportunities
- Spot opportunities for cost savings and operational efficiency, helping to strengthen our bottom line
- Lead a culture of curiosity and continuous improvement, challenging existing practices with data‑backed insight
- Support and mentor other analysts, helping to grow technical capability and analytical excellence across the team
What you\\\’ll need
- Deep analytical expertise, with a strong numerical foundation and a passion for using data to solve real business problems
- Advanced SQL coding skills and experience working with large datasets using statistical or predictive techniques
- Proficiency in data visualisation tools such as Tableau and Qlik (or similar), with the ability to tell stories through data
- Ability to communicate complex data in a clear, engaging way to senior stakeholders and non‑technical audiences
- Excellent relationship management and stakeholder influencing skills
- Proficient in Microsoft Office, particularly Excel and PowerPoint
- A naturally curious, innovative mindset, constantly seeking better ways of working
Hybrid working
Our hybrid model offers a “best of both worlds” approach. When you\\\’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office across the month.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:
- 9% employer‑contributed pension
- 50% off home, motor, and pet insurance, plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG, which is why we’ve looked beyond financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best — whatever that looks like — and offering real choice, flexibility, and a greater work‑life balance means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a major strength in our people. We’re delighted to feature as one of the UK\\’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you’re more than a CV, and the things that make you you are what bring potential to our business. We recognise and embrace people who work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team, who will be happy to support you.
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Claims Analyst employer: Direct Line Group
Contact Detail:
Direct Line Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in data analytics, particularly in the insurance sector. Understanding how big data and machine learning are being applied can give you an edge in discussions with potential employers.
✨Tip Number 2
Network with professionals in the insurance and data analytics fields. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to job openings.
✨Tip Number 3
Brush up on your SQL and SAS skills through online courses or practical projects. Being able to demonstrate your proficiency in these tools during interviews will significantly boost your chances of landing the role.
✨Tip Number 4
Prepare to discuss how you've used data to influence business decisions in past roles. Be ready with specific examples that showcase your analytical skills and ability to communicate complex findings effectively.
We think you need these skills to ace Claims Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Analyst position. Familiarise yourself with the key skills mentioned, such as SQL and SAS, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in data analysis, particularly within financial services or insurance. Emphasise your analytical skills and any specific projects where you've successfully used SQL or SAS.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for data-driven decision-making. Mention how you can contribute to the team’s goals and your understanding of the company’s mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Direct Line Group
✨Showcase Your Analytical Skills
As a Claims Analyst, your analytical skills are crucial. Be prepared to discuss your experience with SQL and SAS in detail. Bring examples of how you've used these tools to analyse large datasets and derive insights that influenced business decisions.
✨Communicate Complex Findings Clearly
You'll need to translate complex data findings into understandable insights for stakeholders. Practice explaining your past analyses in simple terms, focusing on the impact of your findings on operational performance and decision-making.
✨Demonstrate Problem-Solving Abilities
The role requires a creative approach to resolving complex problems. Prepare to discuss specific challenges you've faced in data analysis and how you overcame them. Highlight any non-standard methods you employed to achieve desired outcomes.
✨Understand the Business Context
Familiarise yourself with the insurance industry and the specific challenges it faces. Being able to relate your analytical work to the broader business context will show your potential employer that you understand their needs and can contribute effectively.