Vehicle Damage Assessor in Bonnyrigg

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. From technical capability to customer relations, here you’ll find a place where you can really thrive.

Responsibilities

• You will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase procedures.
• You will be constantly reviewing repair methodologies to ensure all repairs are cost-effective.
• You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair.
• Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage and where applicable agree amended repair hours with the workshop leadership teams and technicians.
• You will be accountable for Health and Safety regulations, company health and safety procedures appropriate to role.
• You will achieve and maintain and embed all 'standard methodology' and 'lean activities' as instructed by business strategy.

What You’ll Need

This is a permanent role reporting to the Lead Vehicle Damage Assessor. All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service. Vehicle Damage Assessor salary up to £40k plus benefit package.

We would like you to have had previous experience in a similar role with the following skills:

• Experience of vehicle repair methods.
• Knowledge of Thatcham repair methods, Audatex and ATA qualification.
• You will ensure you achieve company and personal targets.
• Health and Safety and working to industry standards is important to us.

We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

Benefits

• 9% employer contributed pension.
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus, many more.

Equal Opportunity

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Be Yourself

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.