Workshop Team Leader in Birmingham

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!

What You’ll Be Doing

• The management and co‑ordination of productive staff to ensure effective repairs to meet the volume, sales, cost and customer/quality targets.
• Ensuring all Procedural and BS10125 regulations are adhered.
• Manage meeting and improving on customer satisfaction targets.
• Achieve and maintain and embed all "best practice" and "lean activities" as instructed by business strategy.
• Achieve budget sales and cost targets weekly, monthly and annually.
• Ensure all health and safety policy and procedures are followed with all staff utilising safe working practices and monitor the correct use and storage of PPE.
• Plan departmental and site productivity by holiday planning, workshop loading, scheduling, and performance management of the productive staff.
• Apply Standard Operating Procedure following policy standards.
• Ensure regular 1 to 1s and quarterly reviews are undertaken promptly and ratings are correctly applied.

What You’ll Need

This is a permanent role reporting to the Production Manager. The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re‑shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us. All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service. We would like you to have had previous experience in a similar role with the following skills:

• Experience of high volume accident repair management and scheduling.
• Experience of BS10125 regulations.
• Experience of Thatcham repair methods.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Benefits

• Employer contributed pension
• Annual company bonus
• Discounts on Insurance products
• Generous holiday allowance
• Flexible benefits package including optional health and dental insurance
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Solus Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus, incentive and pension arrangements.