RTA, EL/PL Claims Handler

About us

Everyone deserves access to justice. That’s why, at DLG Legal Services, we’ve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do. You can find more details about DLG Legal Services on our website.

We currently have an exciting new opportunity to join our Litigation Team at DLG Legal Services as an RTA/EL/PL Claims Handler. This is a permanent and full-time position that can be based from our Bromley or Leeds office (hybrid working).

What you’ll be doing

Reporting to the Litigation Team Leader, you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims, and unusual Road Traffic Accidents such as Pedestrian or Cyclist claims.

• Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.

• Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required. Collating and reviewing the evidence. Assessing prospects of the claim succeeding on its merits. Assessing the likely value of the claim for personal injury and recoverability of financial losses.

• Ensuring clients are provided the correct legal advice. Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.

• Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.

• Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements, and ready the file for a final court hearing. Instructing counsel as necessary, drafting the brief, and checking costs statements.

• Managing cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements, and the client is kept proactively informed where appropriate.

• Identifying and appropriately investigating all conflicts, complaints, and potential acts of negligence and ensuring they are reported immediately to a team leader or member of the compliance team.

• Ensuring good working relationships with teammates, team leader, management, and administrative staff as well as maintaining a good working relationship with suppliers, external organizations, and the work source.

• Supporting the strategic development of the department and firm by developing best practices and the client experience through continuous improvement initiatives.

What we’re looking for

• Experienced Claims Handler, Legal Executive, or Solicitor.

• Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.

• Knowledge of Pre Action Protocols, CPR, Practice directions, and relevant statute and case law as well as related regulations associated with accidents at work.

• Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g., Lawtel.

• Strong communication skills.

• Good problem solver and able to work under pressure, whilst maintaining attention to detail.

What we’ll give you
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role.

Core benefits include:

• Annual performance-based bonus
• 9% Private Pension
• 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Generous holiday allowance
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Life at Direct Line Group

Direct Line Group is an equal opportunity employer. We value diversity and we\’re committed to making DLG a truly inclusive place to work.

We recognize and embrace that people work in different ways and we\’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you\’re more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Location: Bromley (BR1 1DP) or Leeds (LS1 4AZ)

Home Working: Hybrid model (2 days from the office, 3 days from home)

Working hours: 35 hours per week (Monday – Friday)

#LI-PK1 #Hybrid

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