Roadside Patrol Team Leader

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.

What you’ll be doing:

• This is a permanent role based in Gillingham, Sittingbourne, Canterbury, Ramsgate, Dover, Folkestone, Ashford, Maidstone, Hastings and Royal Tunbridge Wells.
• Up to £45000 base salary dependant on experience, OTE 48-53k plus an additional 9% of base salary employer contributed pension.
• This role will operate on a 50/50 split of both roadside patrol duties and Team Leader responsibilities.
• You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime.
• You will be provided with a Green Flag vehicle and start your day from your home.
• Be proactive and efficient in attending, assessing, and repairing customers’ cars within agreed timescales.
• Protect our customers by ensuring to get it right for them and do it in the safest and most secure way.
• Be responsible for day-to-day remote management of a patrol force team.
• Identify opportunities and contribute to maximising roadside revenue opportunities whilst meeting the needs of our customers.
• Own, track and report performance and sustainability metrics to the Area Manager.
• Drive patrol performance and ensure performance metrics are consistently achieved across your team.
• Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
• Collaborate with roadside area manager to ensure that any payments by the roadside are processed in line with business procedures.
• Complete processes to indicate damage on car whilst specifying steps taken to solve the problem and gain signature from customer.
• Support the business in achieving Average Claims Cost targets by maximising roadside repairs and minimising additional strokes/recoveries.
• Ensure the best use of resource to meet customer demands and achieve operational metrics.
• Oversee safeguarding of the Green Flag patrol force, including but not limited to lone working requirements.
• Oversee the vehicle maintenance of the Green Flag patrol force fleet.
• Process any insurance claims as a result of an accident involving a Roadside Technician.
• Take ownership for all associated people management activities of direct reports.
• Evaluate patrol performance and ensure appropriate performance and sustainability metrics are met for your team.

What you’ll need:

• Suitable experience and qualifications from within the vehicle repair industry, level 3 or equivalent.
• Be 21 or over for insurance purposes.
• Develop effective coaching relationships to support the growth of the patrol force.
• Translate business strategy into meaningful direction and priorities for your team.
• Collaboration with the Patrol Dispatch Manager to optimise the customer claims journey.
• Develop, sustain, and improve relationships across the extended Rescue Leadership team.
• Awareness and adherence to all Risk, Governance and HR policies and processes.

Benefits:

• 9% employer contributed pension.
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus, many more.

We want everyone to get the most out of their time at DLG. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance.

Be yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.