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For Companies At a Glance
- Tasks: Join us as a Roadside Patrol, helping customers get back on the road with your technical skills.
- Company: Be part of Direct Line Group, a leading company focused on customer satisfaction and innovation.
- Benefits: Enjoy a £40,000 base salary, 9% pension, generous holidays, and discounts on insurance.
- Why this job: Experience a fulfilling career with variety, flexibility, and a supportive work culture.
- Qualifications: Must be 21+, hold a Category B driving licence, and have NVQ Level 2 in vehicle maintenance.
- Other info: Work from home with a Green Flag vehicle and choose your overtime hours.
The predicted salary is between 40000 - 47000 £ per year.
Earn up to £47,000 OTE with a £40,000 base salary. Plus 9% pension, plus Benefits. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team you’ll be an integral part of our expanding services and enjoy a career with endless variety and a genuine sense of fulfilment.
What you’ll be doing
This is a permanent role based around Eastbourne, Brighton, Worthing, Crawley, Horsham and Redhill. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime, you choose. We will provide you with a Green Flag vehicle and you will start your day from your home. You’ll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it and give them the confidence to head off on their journey with no further interruptions.
What you’ll need
- To be 21 years or over for insurance purposes
- A current Category B driving licence is necessary
- NVQ Level 2 or similar type of accreditation in light vehicle maintenance is preferred
- Demonstrate empathy and a desire to always achieve the correct outcome
- Experience of the Motor Repair industry
- Experience of lone working (desirable)
- Utilise and apply up-to-date vehicle repair techniques
- Display and utilise best practice and first-class Health & Safety behaviours
- Collaboration with dispatch team to improve the customer claims journey
- Use self-initiative
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Roadside Patrol employer: Direct Line Group Careers
Contact Detail:
Direct Line Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Patrol
✨Tip Number 1
Familiarise yourself with the common vehicle issues that roadside patrols encounter, such as flat tyres or battery failures. This knowledge will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted customers in the past. Highlighting your ability to empathise and resolve issues will demonstrate that you align with our commitment to putting customers at the heart of everything we do.
✨Tip Number 3
Research Green Flag and its values thoroughly. Understanding our mission and how we operate will allow you to tailor your responses in interviews, showing that you're genuinely interested in being part of our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the day-to-day responsibilities of a Roadside Patrol, which can be invaluable for your preparation.
We think you need these skills to ace Roadside Patrol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor repair industry and any qualifications like NVQ Level 2 in light vehicle maintenance. Emphasise your technical skills and any experience with lone working.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and commitment to customer service. Explain why you want to work for Green Flag and how your skills align with their mission of putting customers at the heart of everything they do.
Highlight Relevant Skills: In your application, be sure to mention your ability to diagnose vehicle issues and apply up-to-date repair techniques. Discuss your collaboration skills, especially in relation to working with dispatch teams to improve customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Direct Line Group Careers
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge and experience in vehicle maintenance during the interview. Be prepared to discuss specific repair techniques you've used and how you diagnose problems effectively.
✨Demonstrate Empathy
Since the role involves assisting customers in stressful situations, it's crucial to show that you can empathise with their concerns. Share examples of how you've handled similar situations in the past, focusing on your ability to reassure and support customers.
✨Familiarise Yourself with the Company
Research Green Flag and Direct Line Group to understand their values and services. Being knowledgeable about the company will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to potential situations you might face on the job, such as dealing with a customer who is frustrated or diagnosing a complex vehicle issue.